Diligent Direct Support Specialist and Certified Residential Medication Aide with background in providing compassionate care to individuals with diverse needs. Expertise in creating safe and nurturing environments while assisting with daily activities and personal care. Demonstrated ability to communicate effectively and manage challenging behaviors.
Overview
14
14
years of professional experience
Work History
Direct Support Professional Caregiver
BrightSpring
06.2023 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
Resort Worker
Youth Contractor Manpower and Cleaning
03.2011 - 12.2020
Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Streamlined front desk procedures through updating reservation software systems, increasing efficiency in daily tasks.
Coordinated with housekeeping teams to ensure rooms were prepared in a timely manner for arriving guests.
Created promotional materials highlighting resort amenities, attracting new clientele and increasing bookings.
Collaborated with team members to ensure high-quality guest experiences, resulting in positive reviews and repeat clientele.
Trained new staff members on resort policies, procedures, and best practices, fostering a positive work culture.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Reported suspicious activities and persons to law enforcement.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.