Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jhon Grisales

Bogota,CO

Summary

Bilingual Industrial Engineer with extensive experience in Collections, spanning B2B and B2C environments. Proven expertise in managing accounts receivable processes, optimizing collections strategies, and implementing data-driven solutions to enhance financial performance. Skilled in leading cross-functional teams, streamlining workflows, and driving continuous improvement initiatives. Recognized for strong negotiation, communication, and analytical skills that contribute to achieving organizational objectives. A results-oriented professional with a solid foundation in finance and receivables management, delivering measurable impact in dynamic and fast-paced environments.

Overview

6
6
years of professional experience

Work History

Senior Collections Specialist

Chazeypartners
05.2025 - Current
  • Managed a high-volume Cash portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Delivered comprehensive weekly and monthly delinquency reports , enabling strategic tracking of high-risk accounts and facilitating data-driven collection strategies

Collections Coordinator

R2
01.2024 - 04.2025
  • Conducted risk assessments on accounts, establishing proactive collection measures and ensuring the timely resolution of unpaid balances.
  • Developed and managed customized collection strategies for Colombia and Chile portfolios, achieving a 22% improvement in collections efficacy.
  • Implemented automated collection process by integrating Zoho with vendor communication tools through API webhooks, resulting in an 18% reduction in NPL portfolio
  • Managed and supervised 3 collection agencies across Colombia, Chile, and Mexico, consistently maintaining expense control below 10% budget threshold for all countries
  • Drove performance excellence by achieving collection target compliance rates exceeding 60% across all regional operations

Collections Analyst

R2
11.2022 - 01.2024
  • Conducted risk assessments on accounts, establishing proactive collection measures and ensuring the timely resolution of unpaid balances.
  • Developed and managed customized collection strategies for Colombia and Chile portfolios, achieving a 22% improvement in collections efficacy.
  • Collaborated with the Head of Collections to build and refine end-to-end collections processes, integrating advanced data tools to enhance decision-making.
  • Strengthened client relationships by resolving complex billing issues, promoting long-term financial stability.

Accounts Receivable Specialist

Lafarge Holcim
12.2019 - 06.2022
  • Managed and processed all incoming payments in compliance with strict financial policies, ensuring accurate and timely postings in the ERP system.
  • Executed daily financial transactions, including verifying, classifying, and reconciling accounts receivable ledgers.
  • Identified and resolved billing discrepancies, enhancing customer satisfaction and maintaining financial accuracy.
  • Gained comprehensive knowledge of the O2C cycle, including order management, credit analysis, billing, and accounts receivable processes, contributing to improved cash flow management.
  • Provided insights to improve cash flow management and reduce outstanding receivables.

Adjuster

Scotiabank
04.2019 - 12.2019
  • Maximized collections of overdue payments while minimizing associated costs and loan losses for assigned accounts.
  • Processed an average of 80 claims daily, ensuring timely settlements through efficient use of industry-standard software.
  • Maintained compliance with company policies and regulatory standards while achieving collection targets.

Education

Industrial Engineer -

Uniagustiniana
Bogota
01.2017

Skills

  • Proficient in Microsoft Office Suite
  • Development of collections strategies
  • SQL data analysis
  • Workflow improvement
  • Statistical analysis
  • Negotiation skills
  • Problem Solving and Decision Making
  • Communication and Interpersonal Skills
  • Payment processing
  • Dispute resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Collections Specialist

Chazeypartners
05.2025 - Current

Collections Coordinator

R2
01.2024 - 04.2025

Collections Analyst

R2
11.2022 - 01.2024

Accounts Receivable Specialist

Lafarge Holcim
12.2019 - 06.2022

Adjuster

Scotiabank
04.2019 - 12.2019

Industrial Engineer -

Uniagustiniana

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