Jhon Zuluaga
New York,NY
Summary
service professional with track record of delivering exceptional support and resolving issues promptly. Known for fostering collaborative team environment and adapting to changing situations to meet customer needs. Skilled in active listening, problem-solving, and maintaining positive attitude under pressure.
Overview
6
6
years of professional experience
Work History
Financial Administrative Manager
QuickBooks
08.2023 - Current
- Coordinated closely with cross-functional teams to ensure seamless integration of financial strategy into overall business operations.
- Championed continuous improvement efforts within the finance department, fostering a culture of innovation and adaptability.
- Oversaw the preparation of annual budgets, aligning resources effectively to achieve organizational goals.
- Enhanced financial reporting accuracy by conducting regular audits and reconciliations of accounts.
- Established robust internal controls, promoting transparency and accountability within the finance department.
General Manager
Customer Service Department
01.2023 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, and team to ensure long-term success and loyalty.
Flight Attendant
Customer Service Department
08.2018 - 08.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Technician - Cabin Crew
Avianca Services
Bogota CO12.2017
High School Diploma -
Republica De China
Bogota Colombia12.2013
Skills
- Attention to Detail
- Flexible and Adaptable
- Computer Skills
- Problem Resolution
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
Financial Administrative Manager
QuickBooks
08.2023 - Current
General Manager
Customer Service Department
01.2023 - 08.2023
Flight Attendant
Customer Service Department
08.2018 - 08.2021
Technician - Cabin Crew
Avianca Services
High School Diploma -
Republica De China
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