Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jhona Baez

Seattle

Summary

Dynamic hospitality professional with a proven track record at 13 Coins, excelling in customer service excellence and team collaboration. Adept at managing tables and maintaining sanitation standards, enhancing guest experiences. Successfully increased sales by promoting menu specials. Recognized for attention to detail and a positive attitude, consistently exceeding expectations in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Busser

13 Coins
SeaTac
07.2025 - Current
  • Assisted in setting up special events by laying out place settings.
  • Swept floors around tables after guests had left to ensure cleanliness.
  • Sanitized trays used for carrying dishes from the kitchen to the dining area.
  • Inspected all table surfaces to make sure they were free of debris before seating new guests.
  • Cleaned spilled food or drink from table surfaces as soon as possible.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Cleared tables to maintain high turnover rate and minimize wait times.

Host

13 Coins
SeaTac
06.2024 - Current
  • Greet guests upon arrival and provide them with menus.
  • Take reservations over phone and in person.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Server

IHOP
SeaTac
03.2024 - 05.2025
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

High School Diploma -

Institute Alpha
Mexico
10-2019

Skills

  • Positive attitude
  • Customer service excellence
  • Training and coaching
  • Sanitation and cleaning
  • Professional appearance
  • Table management
  • Attention to detail
  • Team collaboration
  • Floor maintenance

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Busser

13 Coins
07.2025 - Current

Host

13 Coins
06.2024 - Current

Server

IHOP
03.2024 - 05.2025

High School Diploma -

Institute Alpha

Similar Profiles

CREATE PROFILE