Jhonatan Galue-Fals
Fulshear,TX
Summary
Accomplished Senior Banker at Bank of America, adept in Customer Relationship Management, significantly expanded the customer base through exceptional service and tailored financial solutions. Leveraged professional teamwork and collaboration skills to surpass sales targets, enhancing client satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Senior Banker
Bank of America
01.2015 - Current
- Developing long-lasting relationships with consumer and small business clients, resulting in an expanded customer base and increased referrals.
- Managing and effectively addressing clients banking needs.
- Increasing client satisfaction by providing customized financial solutions tailored to their specific needs utilizing Life Plan.
- Servicing ATM cash.
- Providing exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Played an active role in driving sales targets by proactively pitching new products/services to existing, prospective clients and small business clients.
Sales Services Specialist
Bank of America
01.2014 - 01.2015
- Developed strong relationships with key clients, resulting in increased repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Delivered high-quality service by proactively anticipating customer needs and offering tailored solutions.
Teller
Bank of America
05.2009 - 01.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
No Degree -
University Rafael Belloso Chacin
Maracaibo, VenezuelaSkills
- Customer Relationship Management
- Educating clients
- Risk management policies
- ATM balancing
- Teamwork and Collaboration
- Customer Service
- Product Knowledge
- Computer Skills
- Team Collaboration
- Know Your Customer
- Professionalism
- Product and Service Sales
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Banker
Bank of America
01.2015 - Current
Sales Services Specialist
Bank of America
01.2014 - 01.2015
Teller
Bank of America
05.2009 - 01.2014
No Degree -
University Rafael Belloso Chacin