Jhonatan Pineda
Los Angeles,CA
Summary
Diligent professional with background as Front Desk Liaison. Proven track record in managing front desk operations, customer service, and administrative tasks. Strong communication skills paired with the ability to quickly adapt to new software and procedures. Demonstrated impact through effective problem-solving abilities and streamlining office activities for maximum efficiency.
Overview
7
7
years of professional experience
Work History
FRON DESK
THE WAYFARER DOWNTOWN LA
DOWNTOWN LA
2023.05 - Current
- Responsible for greeting and registering guests, providing outstanding guest service during their stay
- Answering phone calls
- Assisting with questions and making reservations
- Also responsible for providing guest information about the city and helping managers with inventory, guest assistant files and training new employees
- As Well as covering different shift
Front Desk Supervisor
Hilton
LAX
2022.02 - Current
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues
- Assigned duties and monitored performance of all employees in the hotel.
LSG Sky chefs
LAX
2019.10 - Current
- Responsible for coordinating and assisting in the loading process at the aircraft until catering loading and service are complete unity flight departs
- Also, responsible to respond to any request the crew may have for additional services or supplies as well as ensure complete handover of supplies to crew and briefing crew reviewing menu items, special meal catering, placement and substitution of food or equipment if any
- Last but not least, monitor current and near AA’s flight schedule activities and changes, anticipate potential issues in current catering plan and future shifts
Brookdale Senior Living
, TX
2018.01 - Current
- In charge of the best satisfaction of the elderly since they were treated with the best food service and attention to their rooms because the service to the elderly was the main one in the company
Education
Standard Diploma -
St Michael’s Learning Academy
Houston, TX01.2018
Skills
- Highly responsible and reliable
- Extensive hospitality background
- Motivated
- Energetic
- Patience
- Outstanding Customer Service
- Bilingual
- Multitasking
- Organized
- Fast Learner
- Team building and Supervising
- Inventory Control
- Front Desk Operations
- Paperwork coordination
- Patient Scheduling
- Social Perceptiveness
Languages
- Spanish, Native
- English, Fluent
References
- Helen Gomez, Manager, LSG Sky Chefs LAX, (323) 690-0387
- Tatiana Guzman, Manager, Wendy’s Fast-Food, (832) 931-8496
- Sofia Flores, Manager, Brookdale Senior Living, (713) 689-0829
- Dayana Portillo, Manager, Aga’s Catering and Restaurant, (832) 215-3419
Timeline
FRON DESK
THE WAYFARER DOWNTOWN LA
2023.05 - Current
Front Desk Supervisor
Hilton
2022.02 - Current
LSG Sky chefs
2019.10 - Current
Brookdale Senior Living
2018.01 - Current
Standard Diploma -
St Michael’s Learning Academy
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