Jhonathan Deeds
Sutton
Summary
Adept at driving team success and ensuring workplace safety, I leveraged my analytical problem-solving and customer service skills at Little General to enhance operational efficiency and achieve significant improvements in team performance. My background includes expertise in data visualization and a proven track record in fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
City Carrier Assistant
USPS
05.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Shift Manager
Little General
09.2013 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Bachelor Of Information Technology - Computer Programming
Purdue University
West Lafayette, IN09.2023
Skills
- Customer service focus
- Workplace safety
- Team development
- Data visualization and presentations
- Python programming
- Excel functions
- SQL
- Data cleaning
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Database management
- Data modeling
- Coding
- Testing and debugging
- Coding standards
Timeline
City Carrier Assistant
USPS
05.2024 - Current
Shift Manager
Little General
09.2013 - 04.2024
Bachelor Of Information Technology - Computer Programming
Purdue University
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