Jhonattan Castillo
Palmdale,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
DPS Delivery Driver
Rent-A-Center
12.2023 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved delivery accuracy by diligently checking orders before departure.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Assistant Sales Manager
Rent-A-Center
01.2022 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Credit Account Manager
Rent-A-Center
01.2021 - 12.2022
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Referred delinquent accounts to collections department or outside resources.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Monitored accounts for signs of fraud and non-payment issues.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Mentored junior team members in credit management best practices to enhance overall department performance.
- Oversaw reporting, documentation and recordkeeping requirements for department.
Production Associate
Contractors Wardrobe
04.2019 - 01.2021
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Safely operated hand and power tools to complete repetitive tasks.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Performed general equipment maintenance and repair to minimize downtime.
- Reviewed production schedules and streamlined processes.
- Utilized various tools for precise metal fabrication.
- Specialized in multiple metalworking operations.
- Enhanced efficiency in the material handling process.
- Operated machinery to ensure proper pallet organization.
Solar Panel Technician
Swinerton Renewable Energy
04.2017 - 12.2019
- Ensured timely completion of projects by effectively coordinating schedules with other tradespeople involved, such as electricians and roofers.
- Enhanced system performance through the installation of advanced solar panel technology and equipment upgrades.
- Collaborated with engineering team to develop innovative solutions for complex installation scenarios, resulting in increased project success rates.
- Developed strong working relationships with suppliers to secure competitive pricing on parts necessary for repairs or ongoing maintenance services provided to customers.
- Increased customer satisfaction ratings by addressing their concerns promptly and providing professional guidance on how to optimize the performance of their solar systems.
- Ensured safety compliance with strict adherence to OSHA regulations, industry standards, and company guidelines during installation and maintenance tasks.
- Increased solar panel efficiency by conducting regular maintenance and cleaning procedures.
- Collaborated with other departments within the company to identify areas for improvement in service offerings or internal processes, resulting in a more streamlined approach to delivering quality solar installations.
- Assisted in training new hires on proper techniques for installation and maintenance of photovoltaic systems, ensuring consistently high-quality workmanship across the team.
- Streamlined workflow processes through effective communication with colleagues, supervisors, clients, and utility representatives involved in each project.
- Reduced customer energy costs by designing and implementing customized solar power systems tailored to their needs.
- Optimized system output by conducting thorough site surveys and assessing environmental factors for ideal placement of solar panels.
- Implemented detailed quality control measures during all phases of a project to ensure optimal functioning of installed systems.
- Provided exceptional customer support throughout the entire consultation, design, installation, and post-installation process, leading to high satisfaction ratings from clients.
- Exceeded productivity targets while maintaining top-notch workmanship through efficient task prioritization and time management skills.
- Minimized downtime by swiftly diagnosing issues and completing necessary repairs on malfunctioning solar equipment.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Assembled, wired and connected solar panels to existing components and systems.
- Developed efficient installation techniques to decrease labor time.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Configured PV systems based on site conditions and customers needs and expectations.
- Verified completion of inspections prior to installation processes to reduce delays.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Tested system wiring layouts, grounds, and terminations to finalize installations.
- Connected system wiring and components to achieve both aesthetic and operational targets.
- Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.
- Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.
- Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.
- Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
Business Manager
Flor-Es Merchandise
10.2013 - 06.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Increased market share by identifying and capitalizing on emerging market trends.
- Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
- Enhanced team capabilities, organizing professional development workshops and mentoring programs.
- Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
- Conducted detailed market analyses to inform strategic planning and decision-making processes.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Negotiated favorable terms with suppliers, improving profit margins without sacrificing quality.
- Improved operational efficiency by adopting new technologies and training staff on best practices.
- Developed and executed marketing strategies that significantly increased brand awareness in target markets.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Graduate -
William J. Knight High School
Palmdale, CA06.2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Time management
- Punctual and reliable
- Problem-solving
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- Heavy lifting
- Order picking and processing
- Shipping and packaging
- Complex Problem-solving
- Route planning
- Quality assurance
- Vehicle inspection
- Delivery recordkeeping
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Pre-trip and Post-trip inspections
- Advanced planning
- Route logs
- Inventory management
- Heavy hauling
- DOT compliance
- FLUENT IN LANGUAGE
- Payment collection
- Mileage tracking
- Vehicle inspections
- Shopping orders
- Equipment monitoring
- Fuel efficiency
- Language fluency
Timeline
DPS Delivery Driver
Rent-A-Center
12.2023 - 10.2024
Assistant Sales Manager
Rent-A-Center
01.2022 - 02.2023
Credit Account Manager
Rent-A-Center
01.2021 - 12.2022
Production Associate
Contractors Wardrobe
04.2019 - 01.2021
Solar Panel Technician
Swinerton Renewable Energy
04.2017 - 12.2019
Business Manager
Flor-Es Merchandise
10.2013 - 06.2017
Graduate -
William J. Knight High School
Similar Profiles
Vincent RyanVincent Ryan
Credit Manager at Rent-A-CenterCredit Manager at Rent-A-Center
Bradly RichardsonBradly Richardson
Store Manager at Rent-A-CenterStore Manager at Rent-A-Center
Alvin AllenAlvin Allen
Store Manager at Rent-A-CenterStore Manager at Rent-A-Center