Jhonattan A. Osorio
Ft. Pierce,FL
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and Spanish. Committed to resolving problems and maintaining accurate metrics and reports.
I am well rounded in many different business aspects. I have extensive knowledge in the Management of staff. I am a expert at customer relations. I have I.T. and website building experience. I am versed in many types of computer software Microsoft Office, Adobe Suit etc. OTHER ACTIVITIES When I'm not working, I enjoy riding my motorcycle and spending time with my 2 dogs.
Overview
24
24
years of professional experience
Work History
Director of Operations
Savannah Concierge Real Estate Management And Dev.
04.2018 - 11.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Prepared specifications, solicited bids, and approved subcontracts for building services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents and on-site associates.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Digitized All paper documents & information files Drive database and maintained database. Created and managed Rent Roll
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Collected fees and documented payment processes for property transactions.
- Communicated with clients to understand property needs and preferences.
Operations Support Manager
ATLANTIC ACCOUNTING
02.2009 - 10.2019
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as, employee assignments and promotional strategies..
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Switched Port Loop Tech
Vizon Telecom / Universal Wireless
01.1999 - 01.2008
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
BC Motors
Collections
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
Education
Various Employment -
Loop Technical Certification Certification in lens software Bellsouth Interconnection Services - undefined
Switch Port
2004
High School Graduate - undefined
Santaluces High School
1999
Skills
- IT and computer software
- Collections
- General Management and Administration
- Time Management
- Staff Leadership and Direction
- New Construction and Remodeling
- Blueprints and Schematics
- Site Measuring and Marking
- Dimensions and Measurements
- Standard Operating Procedures Proficient
- Project Layout
- Management of service contracts
- Management of Staff
- Installation of Wireless Network and Security
- Work Planning and Prioritization
- Verbal and Written Communication
- MS Office
- Project Management
- Record keeping and File Management
- Attention to Detail
- Multiple Priorities Management
- Resourceful and Analytical
- Operations Oversight
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Savannah Concierge Real Estate Management And Dev.
04.2018 - 11.2022
Operations Support Manager
ATLANTIC ACCOUNTING
02.2009 - 10.2019
Switched Port Loop Tech
Vizon Telecom / Universal Wireless
01.1999 - 01.2008
BC Motors
Collections
Various Employment -
Loop Technical Certification Certification in lens software Bellsouth Interconnection Services - undefined
Switch Port
High School Graduate - undefined
Santaluces High School
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