Jhoncleider Alvarez
Plano,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve any goals.
Overview
6
6
years of professional experience
Work History
Hotel Receptionist
Wingate Hotel
10.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Stored guest valuables in safe and individual boxes for security.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Restaurant Cashier
Jack In The Box
06.2022 - 10.2022
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Restaurant Cook
Kentucky Fried Chicken
11.2021 - 06.2022
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Interacted with guests to obtain feedback on product quality and service levels.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Monitored food quality and presentation to maintain high standards.
- Prepared and cooked meals according to recipes and customer specifications.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Verified proper portion sizes to consistently attain high food quality standards.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Assisted in developing new menu items to reflect restaurant's style and standards.
Warehouse Stocker
Termo Express
12.2017 - 05.2019
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Entered quantity received against purchase order in computer system.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Compared received packages against shipping documents.
- Completed customer orders each day in warehouse setting.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Improved efficiency with quick and accurate loading of boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse up to safety and health regulations at all times.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained and developed warehouse staff on safety measures.
- Simplified shipping and receiving processes for improved workflow.
- Completed cycle counts and monthly inventory.
Education
High School Diploma -
Cole Bio Adventista Mariscal De Ayacucho
Venezuela, Falcon06.2016
Skills
- Hotel Reservations
- Front Desk Management
- Customer Needs Assessments
- Financial Transactions
- Bilingual
- Operational Efficiency
- Guest Satisfaction
- Customer Service
- Building relationships
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Receptionist
Wingate Hotel
10.2022 - 07.2023
Restaurant Cashier
Jack In The Box
06.2022 - 10.2022
Restaurant Cook
Kentucky Fried Chicken
11.2021 - 06.2022
Warehouse Stocker
Termo Express
12.2017 - 05.2019
High School Diploma -
Cole Bio Adventista Mariscal De Ayacucho