JHON MAISON MARTINEZ SANTANA
Bronx,New York
Summary
Dedicated and versatile professional with extensive experience in customer service, hospitality, and administrative roles. Skilled in providing exceptional service as a barista, waiter, and hotel receptionist, ensuring guest satisfaction and maintaining efficiency in fast-paced environments. Proven ability to manage payroll, handle cash transactions as a cashier, and maintain organized archives as an archivist. Strong interpersonal skills, attention to detail, and a passion for delivering quality service, with the flexibility to adapt to diverse tasks and environments.
Overview
8
8
years of professional experience
Work History
BARISTA
Cafetero coffee
04.2024 - 09.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily, maintaining a hygienic and welcoming environment for guests.
ARCHIVIST
Registro Inmobiliario
01.2021 - 10.2023
- Produced, received, and maintained comprehensive archives of information and documentation, ensuring the protection of sensitive content.
- Planned and implemented best practices for document preservation, enhancing long-term accessibility and integrity of records.
- Analyzed and developed methods to streamline archiving processes, improving the efficiency of information retrieval.
- Managed the preservation and storage of documents, safeguarding materials to support easy consultation and access.
- Ensured compliance with archival standards and regulations, promoting consistency and accuracy in documentation practices.
RECEPTIONIST
Hotel Hamilton
09.2016 - 04.2020
- Greeted and checked in guests with a warm, welcoming demeanor, ensuring a smooth and efficient check-in process.
- Managed appointment scheduling and coordinated meetings, providing seamless organization for hotel operations.
- Processed room deposits, fees, and payments, maintaining accurate records and handling cash and card transactions.
- Resolved customer inquiries and issues swiftly, escalating to management when necessary to maintain high service standards.
- Reviewed and approved payroll submissions, ensuring timely and accurate payment for hotel staff.
- Accurately processed payroll in a timely manner, supporting employee satisfaction and operational efficiency.
- Expedited table turnover by quickly resetting and cleaning tables, optimizing guest flow and dining area readiness.
Education
INFORMATICA -
Unicaribe
Santo Domingo, Dominican RepublicHIGH SCHOOL - undefined
Liceo Gaston F. Deligne
San Pedro De Macoris, Republica DominicanaProfessional Bartender - undefined
Bartender & Maiter Training
New York, USA09.2024
Skills
- Customer Service
- Warehouse Assistant
- Time Management
- Equipment Operation
- Point of Sale Systems
- Sanitation and Cleanliness
- Information Management
- Attention to Detail
- Compliance and Standards
- Administrative Skills
- Problem-Solving
- Cash Handling and Payroll
- Organizational Skills
Goals
To apply my versatile experience in customer service, document management, and hospitality to contribute to a company's success by improving operational efficiency, enhancing customer experiences, and supporting team goals with a proactive and detail-oriented approach.
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
BARISTA
Cafetero coffee
04.2024 - 09.2024
ARCHIVIST
Registro Inmobiliario
01.2021 - 10.2023
RECEPTIONIST
Hotel Hamilton
09.2016 - 04.2020
HIGH SCHOOL - undefined
Liceo Gaston F. Deligne
Professional Bartender - undefined
Bartender & Maiter Training
INFORMATICA -
Unicaribe
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