Jhonny Acuna
Bakersfield,CA
Summary
Dedicated in experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Reliable with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Splitter
Ross Distribution Center
Bakersfield, CA
10.2022 - 09.2023
- Monitored inventory levels for replacement parts and requested additional supplies when necessary.
- Reported any unsafe working conditions or practices to supervisors immediately.
- Inspected work area regularly for debris build-up or potential hazards.
- Strictly adhered to company policies regarding the safe handling of hazardous materials.
- Identified areas where process improvements could be implemented to increase efficiency.
- Ensured that safety guidelines were followed during all phases of operation.
- Pulled 100+ lbs of product with an electric pallet jack
- Maintained a 75% workflow
- Scanned products and distributed itiems into designated store boxes
Dispatcher
Acuna Transportation
Bakersfield, CA
01.2020 - 10.2022
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reported delays, accidents or other traffic and transportation situations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
Waiter
Denny's
Bakersfield, CA
02.2017 - 12.2020
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored inventory levels for replacement parts and requested additional supplies when necessary.
- Reported any unsafe working conditions or practices to supervisors immediately.
- Inspected work area regularly for debris build-up or potential hazards.
Education
High School Diploma -
Foothill High School
Bakersfield, CA05-2010
Skills
- Data Entry
- Dispatch Coordination
- Schedule Management
- Driver Communication
- Route Navigation
- Route Planning
- Schedule Coordination
- Crew Communication
- Problem Resolution
- Attention to Detail
- Multitasking
- Decision-Making
- Reliability
Timeline
Splitter
Ross Distribution Center
10.2022 - 09.2023
Dispatcher
Acuna Transportation
01.2020 - 10.2022
Waiter
Denny's
02.2017 - 12.2020
High School Diploma -
Foothill High School