Jhonny Fernandez
Miami Gardens
Summary
Automotive Technician and Account Manager with a proven track record at Tire Kingdom and Miami Warehouse Logistics. Excelled in diagnostics, client retention, and bilingual communication, enhancing operational efficiency and customer satisfaction. Demonstrates a strong work ethic and attention to detail, ensuring high-quality service and problem resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Technician
Tire Kingdom
04.2020 - Current
- Maintained a clean and organized work environment
- Performed diagnostic and troubleshooting procedures to find and identify causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concerns.
- My daily tasks at tire kingdom currently include alignments , steering and suspension, tire change , full vehicle maintenance, brakes , multi point vehicle inspection , vehicle diagnostics , reading and understanding schematics,
Account Manager
Miami Warehouse Logistics
01.2019 - 03.2020
- Importing and exporting cargo with several different shipping companies over seas and maintaining all party’s informed on what’s to come
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
ASE Certification - Automotive Technology
Miami Lakes Educational Center
Miami Lakes06.2020
Skills
- Strong work ethic
- Changing tires
- Oil change
- Advanced tune ups
- Diagnostic
- Engine repair
- Steering and suspension
- Brakes
- Multi point inspections
- Attention to details
- Fluent in Spanish and English
- Understanding schematics
- Communication skills
- Computer skills
- Strong work ethic
- Trustworthy
Certification
ASE CERTIFIED
A5
A4
G1
609
Timeline
Automotive Technician
Tire Kingdom
04.2020 - Current
Account Manager
Miami Warehouse Logistics
01.2019 - 03.2020
ASE Certification - Automotive Technology
Miami Lakes Educational Center
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