Jhonny Gonzalez
North Hollywood,CA
Summary
Motivated and dependable individual with strong communication, leadership, and customer service skills developed through experience in hospitality, team-based environments, and coaching. Skilled at connecting with people, resolving problems efficiently, and maintaining a positive and professional attitude under pressure. Experienced in teamwork, safety compliance, and guest interaction while creating welcoming and enjoyable experiences. Adaptable, organized, and fluent in both English and Spanish.
Overview
3
3
years of professional experience
Work History
Ride Operator - Fast and Furious
NBC Universal Studios
Universal City, California
03.2026 - Current
- Operating control panels for ride systems and routinely practicing tasks.
- Collaborated with team members to ensure a smooth operation of the attraction.
- Complying with safety regulations when operating the rides.
Ride Operator - Despicable Me
NBC Universal Studios
Universal City, California
04.2023 - 03.2026
- Monitored ride operations and ensured compliance with safety protocols and efficiency for guest enjoyment.
- Collaborated with team members to resolve guest concerns quickly.
- Provided clear directions to guests, making it easy for them to find attractions, restaurants, and restrooms.
- Served guests with an enthusiastic and helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Youth Baseball Coach
East Valley Baseball
North Hollywood, California
02.2023 - 02.2024
- Conducted skill assessments to tailor coaching techniques for individual players.
- Provided feedback concerning each player's strengths and weaknesses in order to help them improve their overall performance.
- Developed practice plans to enhance player skills and teamwork.
- Organized game schedules and communicated with parents and players.
Education
High School Diploma -
Daniel Pearl Magnet High School
Lake Balboa - CA06-2022
Entertainment Media Management
California State University, Northridge
Northridge06-2026
Skills
- Customer service
- Time management
- Problem Resolution
- Team collaboration
- Adaptability
- Communication skills
- Leadership
- Detail Oriented
Timeline
Ride Operator - Fast and Furious
NBC Universal Studios
03.2026 - Current
Ride Operator - Despicable Me
NBC Universal Studios
04.2023 - 03.2026
Youth Baseball Coach
East Valley Baseball
02.2023 - 02.2024
High School Diploma -
Daniel Pearl Magnet High School
Entertainment Media Management
California State University, Northridge