Jhonny Ju Deng
San Francisco,CA
Summary
Friendly server / food runner with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Adaptable as a server or food runner deeply familiar with FOH and BOH operations. Hardworking collaborator with over 10-year background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
12
12
years of professional experience
Work History
Server
Blue Whale Apps
San Francisco, CA
05.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Palette Tea House
San Francisco, CA
10.2021 - 05.2024
- Monitored the bar area to ensure compliance with state liquor laws and regulations.
- Collaborated with kitchen staff to ensure that meals were prepared according to recipes and served promptly after preparation.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
Back Server
Alexander's Steak House
San Francisco, CA
02.2021 - 07.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
Back Server
Hakkasan
San Francisco, CA
08.2012 - 07.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded to customer inquiries regarding ingredients, allergens..
- Demonstrated ability to handle multiple tasks while maintaining a high level of professionalism.
Education
High School Diploma -
Abraham Lincoln High School
San Francico06.2011
GED -
City College of San Francisco
San Francisco, CASkills
- Safe Food Handling
- Relationship Building
- POS System Operations
- Tableside Service
- Special Dietary Requirements
- High-Volume Dining
- Wine Pairings
Timeline
Server
Blue Whale Apps
05.2024 - Current
Server
Palette Tea House
10.2021 - 05.2024
Back Server
Alexander's Steak House
02.2021 - 07.2021
Back Server
Hakkasan
08.2012 - 07.2019
High School Diploma -
Abraham Lincoln High School
GED -
City College of San Francisco
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