Jhonny Liang
Brooklyn,NY
Summary
A dynamic leader with proven expertise in team leadership and customer service, honed at Corrugadora Lara and TreasurePalaceNYC. Excelled in staff training and development, enhancing team performance and customer satisfaction. Achieved significant cost reductions through effective staff management and process optimization. Skilled in decision-making and relationship building, ensuring operational excellence and safety.
Overview
13
13
years of professional experience
Work History
Manager/Shop Owner
TreasurePalaceNYC
Brooklyn, NY
01.2021 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate/ Customer Service
Gap Inc.
Brooklyn
02.2017 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Staff Member/Sales Associate/Senior Customer Service Representative
Metro PCSInc
Brooklyn
04.2016 - 01.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Manager
Corrugadora Lara
Barquisimeto
03.2013 - 04.2016
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Store Manager
Corrugadora Lara
Barquisimeto
01.2012 - 02.2013
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
Kingsborough Community College
Brooklyn, NY12-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Shift scheduling
- Relationship building
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Timeline
Manager/Shop Owner
TreasurePalaceNYC
01.2021 - 12.2024
Sales Associate/ Customer Service
Gap Inc.
02.2017 - 11.2020
Staff Member/Sales Associate/Senior Customer Service Representative
Metro PCSInc
04.2016 - 01.2017
Manager
Corrugadora Lara
03.2013 - 04.2016
Assistant Store Manager
Corrugadora Lara
01.2012 - 02.2013
GED -
Kingsborough Community College