Jhonny Mo Wu
Brooklyn
Summary
Dynamic and customer-focused professional with extensive experience at Fushimi Market and Zutto Japanese American Hub. Proven ability to enhance shopping experiences through exceptional customer service and effective teamwork. Skilled in food preparation and health compliance, consistently ensuring high standards while thriving in fast-paced environments. Bilingual communicator dedicated to improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Supermarket Worker
Fushimi Market
02.2024 - 09.2024
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
- Proactively provided support to other departments within the store as needed, demonstrating flexibility in role responsibilities.
Food Runner/Restaurant Busser/Food Packer
Zutto Japanese American Hub
10.2022 - 02.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Assisted with bussing tables and cleaning up spills.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
Restaurant Crew Member
Mr.Bao
01.2022 - 08.2022
- Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Ensured accuracy in order processing, reducing errors and minimizing delays in food delivery.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
Food Runner/restaurant Busser
Fushimi Restaurant
02.2019 - 05.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
Education
Associate of Arts - Accounting
Kingsborough Community College
Brooklyn, NY08-2020
High School Diploma -
John Dewey High School
Brooklyn, NY06-2018
Skills
- Health and safety compliance
- Stock rotation
- Teamwork and collaboration
- Product stocking
- Customer service
- Food preparation
- Excellent communication
- Bilingual in [language]
- Cashier experience
- Unloading deliveries
Languages
English
Full Professional
Spanish
Native or Bilingual
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Professional Working
Timeline
Supermarket Worker
Fushimi Market
02.2024 - 09.2024
Food Runner/Restaurant Busser/Food Packer
Zutto Japanese American Hub
10.2022 - 02.2024
Restaurant Crew Member
Mr.Bao
01.2022 - 08.2022
Food Runner/restaurant Busser
Fushimi Restaurant
02.2019 - 05.2021
Associate of Arts - Accounting
Kingsborough Community College
High School Diploma -
John Dewey High School
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