Genesis Sanchez-Jerez
Woodbridge
Summary
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Overview
15
15
years of professional experience
Work History
Financial Consultant
Public Partnerships LLC
REMOTE
01.2024 - Current
- Visiting participants in their homes (travel up to 60 miles) to provide guidance and education.
- Assess home environments and help resolve any safety concerns.
- Empowering participants by helping them understand and manage their employer responsibilities.
- Organizing and my managing my caseload efficiently to maximize my impact by always completing my visits and work for the month at 100%
- Allocating monthly budget
- Completing monthly calls with new participants for the first 6 months in the program
- Resolving cases open from customer service or MCO
- Returning voicemails to participants within 24 to 48 hours
- Collaborate with a dedicated team while working independently in the field.
- Helping participants and employees with timesheets concerns
- Making sure participants and authorize representatives stay in compliance with the PPP program
- Enrolling new employees and authorize representatives in the program
Store Manager
Metro by T-mobile
06.2010 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Troubleshoot customer phone ; updating with new software , removing virus off the phone , resetting network & factory
Migrant Recruiter
Essex Regional Educational Services Commission
Fairfield, NJ
10.2022 - 01.2024
- Identifies, recruits and enrolls all eligible students in MEP REGION II under the age of 22 that haven’t graduated from high school or received GED
- Conducts personal interviews with the parents of potential migratory students in MEP REGION II
- Completes Certificates of Eligibility and Data Entry forms, and to obtain a parent or legal guardian’s signature for documentation of eligibility
- serves as a liaison between migrant families, ERESC and school, continually striving to maintain positive communication
- Participates in meetings focused on serving the needs of migrant (transient) children and youth: preschool, elementary and high school level
- Works with school personnel (school secretaries, family resource, attendance clerks, school bus drivers, teachers, and principals)
- Fully understands all federal regulations pertaining to the Migrant Education Program
- etworks regularly with programs and agencies, on local and state level
Recruiter
Integrity Staffing Solutions Inc.
10.2021 - 12.2021
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
Customer Service Representative
Summit Medical Group
02.2015 - 06.2017
- Set up exams for patients and handle customer service inquiries
- Schedules appointments for about 300 providers; including diagnostic testing for the Cardiology Department and procedures for the Gastroenterologist Department
- Updates patient account information at the point of scheduling, includes ; updating insurance information , demographics , referring provider and PCP
- Act in a courteous manner and maintain composure when dealing with angry or irritated patients
- Identify patients with needs and solve problems accordingly
- Place calls to referring physicians for patients expressing complexity with scheduling
- Communicated and interacted with all departments effectively and competently
- Triage calls
Customer Service Coordinator
Williams Sonoma
07.2012 - 09.2015
- Answered over 100 inbound calls daily; also made 50 outbound calls
- Utilized AS400 to make sure inventory was adequately accounted for
- Increased customer satisfaction by assisting customers with selected delivery date
- Had to assist with customer escalations along with solving and providing detailed information of our company policy
- Handled customer returns via phone and email
- Scheduled and tracked delivery of new and replacement products
- Part of the Immediate Response Team; helped customers via phone and email
- Data Entry which included logging items and products coming back to the warehouse; item number, description of the item , quantity
- Assisted with business meetings for the VP/managers twice a month
- Ensure that customer orders are complete by emailing different warehouse departments
- Following up with warehouse to locate the product including to check if the necessary repairs are done
- Dispatching over 60 trucks on the road ; calling patients to advise them of estimated time of arrival , helping drivers find the correct address , helping drivers to move on to the next stop in a timely manner by resolving any issues the customer had over the phone
- Help load out team, inspect all merchandize to make sure it was at 100% quality
Education
High School diploma -
Perth Amboy High School
Perth Amboy, NJSkills
- Computer Skills
- Word, Excel, PowerPoint, Access, Outlook, AS400, PKMS, Memphis2, Athena, ADP, HIPAA, Citrix ,Twilio ,Workday
- Mission Statement
- Call Centers
- Online Support
- Customer Service
- Key Skills
- Exceptional Customer Service
- Troubleshooting/Problem Solving
- Customer Order Fulfillment
- Budgeting expertise
- CRM
- FIVE9
- OUTLOOK
Skills
- Data Entry
- Multitask
- Call Center Operations
- Complaint Handling
- Reports & Documentation
Languages
Spanish
Native or Bilingual
Timeline
Financial Consultant
Public Partnerships LLC
01.2024 - Current
Migrant Recruiter
Essex Regional Educational Services Commission
10.2022 - 01.2024
Recruiter
Integrity Staffing Solutions Inc.
10.2021 - 12.2021
Customer Service Representative
Summit Medical Group
02.2015 - 06.2017
Customer Service Coordinator
Williams Sonoma
07.2012 - 09.2015
Store Manager
Metro by T-mobile
06.2010 - Current
High School diploma -
Perth Amboy High School