Summary
Overview
Work History
Education
Skills
Skills
Languages
Timeline
Generic

Genesis Sanchez-Jerez

Woodbridge

Summary

Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.

Overview

15
15
years of professional experience

Work History

Financial Consultant

Public Partnerships LLC
01.2024 - Current
  • Visiting participants in their homes (travel up to 60 miles) to provide guidance and education.
  • Assess home environments and help resolve any safety concerns.
  • Empowering participants by helping them understand and manage their employer responsibilities.
  • Organizing and my managing my caseload efficiently to maximize my impact by always completing my visits and work for the month at 100%
  • Allocating monthly budget
  • Completing monthly calls with new participants for the first 6 months in the program
  • Resolving cases open from customer service or MCO
  • Returning voicemails to participants within 24 to 48 hours
  • Collaborate with a dedicated team while working independently in the field.
  • Helping participants and employees with timesheets concerns
  • Making sure participants and authorize representatives stay in compliance with the PPP program
  • Enrolling new employees and authorize representatives in the program

Store Manager

Metro by T-mobile
06.2010 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Troubleshoot customer phone ; updating with new software , removing virus off the phone , resetting network & factory

Migrant Recruiter

Essex Regional Educational Services Commission
10.2022 - 01.2024
  • Identifies, recruits and enrolls all eligible students in MEP REGION II under the age of 22 that haven’t graduated from high school or received GED
  • Conducts personal interviews with the parents of potential migratory students in MEP REGION II
  • Completes Certificates of Eligibility and Data Entry forms, and to obtain a parent or legal guardian’s signature for documentation of eligibility
  • serves as a liaison between migrant families, ERESC and school, continually striving to maintain positive communication
  • Participates in meetings focused on serving the needs of migrant (transient) children and youth: preschool, elementary and high school level
  • Works with school personnel (school secretaries, family resource, attendance clerks, school bus drivers, teachers, and principals)
  • Fully understands all federal regulations pertaining to the Migrant Education Program
  • etworks regularly with programs and agencies, on local and state level

Recruiter

Integrity Staffing Solutions Inc.
10.2021 - 12.2021
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.

Customer Service Representative

Summit Medical Group
02.2015 - 06.2017
  • Set up exams for patients and handle customer service inquiries
  • Schedules appointments for about 300 providers; including diagnostic testing for the Cardiology Department and procedures for the Gastroenterologist Department
  • Updates patient account information at the point of scheduling, includes ; updating insurance information , demographics , referring provider and PCP
  • Act in a courteous manner and maintain composure when dealing with angry or irritated patients
  • Identify patients with needs and solve problems accordingly
  • Place calls to referring physicians for patients expressing complexity with scheduling
  • Communicated and interacted with all departments effectively and competently
  • Triage calls

Customer Service Coordinator

Williams Sonoma
07.2012 - 09.2015
  • Answered over 100 inbound calls daily; also made 50 outbound calls
  • Utilized AS400 to make sure inventory was adequately accounted for
  • Increased customer satisfaction by assisting customers with selected delivery date
  • Had to assist with customer escalations along with solving and providing detailed information of our company policy
  • Handled customer returns via phone and email
  • Scheduled and tracked delivery of new and replacement products
  • Part of the Immediate Response Team; helped customers via phone and email
  • Data Entry which included logging items and products coming back to the warehouse; item number, description of the item , quantity
  • Assisted with business meetings for the VP/managers twice a month
  • Ensure that customer orders are complete by emailing different warehouse departments
  • Following up with warehouse to locate the product including to check if the necessary repairs are done
  • Dispatching over 60 trucks on the road ; calling patients to advise them of estimated time of arrival , helping drivers find the correct address , helping drivers to move on to the next stop in a timely manner by resolving any issues the customer had over the phone
  • Help load out team, inspect all merchandize to make sure it was at 100% quality

Education

High School diploma -

Perth Amboy High School
Perth Amboy, NJ

Skills

  • Computer Skills
  • Word, Excel, PowerPoint, Access, Outlook, AS400, PKMS, Memphis2, Athena, ADP, HIPAA, Citrix ,Twilio ,Workday
  • Mission Statement
  • Call Centers
  • Online Support
  • Customer Service
  • Key Skills
  • Exceptional Customer Service
  • Troubleshooting/Problem Solving
  • Customer Order Fulfillment
  • Budgeting expertise
  • CRM
  • FIVE9
  • OUTLOOK

Skills

  • Data Entry
  • Multitask
  • Call Center Operations
  • Complaint Handling
  • Reports & Documentation

Languages

Spanish
Native or Bilingual

Timeline

Financial Consultant

Public Partnerships LLC
01.2024 - Current

Migrant Recruiter

Essex Regional Educational Services Commission
10.2022 - 01.2024

Recruiter

Integrity Staffing Solutions Inc.
10.2021 - 12.2021

Customer Service Representative

Summit Medical Group
02.2015 - 06.2017

Customer Service Coordinator

Williams Sonoma
07.2012 - 09.2015

Store Manager

Metro by T-mobile
06.2010 - Current

High School diploma -

Perth Amboy High School

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Genesis Sanchez-Jerez