Jhonny R. Pena
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
National Account Management
Masis Staffing Services
11.2021 - Current
- Enhanced client satisfaction by implementing strategic account management processes and fostering long-term relationships.
- Streamlined internal communication for improved efficiency in managing accounts and addressing client needs.
- Expanded revenue opportunities by identifying potential upsells and cross-sells within existing accounts.
- Developed a comprehensive onboarding process to ensure smooth transitions for new clients, reducing churn rate.
- Collaborated with sales teams to secure contract renewals and maintain high client retention rates.
- Maintained detailed records of all client interactions, facilitating seamless handoffs between team members when necessary due to staff turnover or other organizational changes.
- Participated in industry conferences and networking events to expand professional connections and stay current on market trends, ensuring continued relevance of account management strategies.
- Developed and fostered strong relationships with client stakeholders.
- Established a consistent reporting structure to provide clients with regular updates on account performance and progress towards goals.
- Mentored junior account managers, providing guidance and support to aid their professional growth and success.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
Regional Service Manager
Masis Staffing Services
04.2021 - 11.2021
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Branch Manager
Masis Staffing Services
10.2020 - 04.2021
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
On-Site Manager
Masis Staffing Services
01.2020 - 10.2020
- Streamlined the recruitment process by implementing effective candidate sourcing strategies and utilizing applicant tracking systems.
- Enhanced client satisfaction and retention through consistent delivery of high-quality candidates for open positions.
- Reduced time-to-fill metrics by proactively building a robust talent pipeline and maintaining strong relationships with passive candidates.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
On-site Coordinator
Masis Staffing Services
10.2019 - 01.2020
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
Engineer /Maintenance Engineer
Marriott International, Inc.
02.2013 - 10.2019
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
Industrial Operator /Production Supervisor
Precision Custom Coating
01.2016 - 05.2019
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
Paralegal Studies -
ESSEX COUNTY COLLEGE
Newark, NJMaster in Family Law - Family Law
UASD UNIVERSITY
Santo Domingo, Dominican Republic01.2012
J.D. - Family Law
UASD UNIVERSITY
Santo Domingo, Dominican Republic01.2010
English as Second Language - English
APEC UNIVERSITY
Santo Domingo, Dominican Republic01.2003
Skills
- Relationship Management
- Client Engagement
- Industry Expertise
- Financial Acumen
- Organizational skills
- Strategic planning
- Cross-functional collaboration
- Budget management
- Project management
- Business development
- Problem solving
Publications
Current attributions of the prosecutor in the Dominican criminal proceedings; Santo Domingo, Dominican Republic. By Jhonny Pena Cabrera 2011 Dom. Rep.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
National Account Management
Masis Staffing Services
11.2021 - Current
Regional Service Manager
Masis Staffing Services
04.2021 - 11.2021
Branch Manager
Masis Staffing Services
10.2020 - 04.2021
On-Site Manager
Masis Staffing Services
01.2020 - 10.2020
On-site Coordinator
Masis Staffing Services
10.2019 - 01.2020
Industrial Operator /Production Supervisor
Precision Custom Coating
01.2016 - 05.2019
Engineer /Maintenance Engineer
Marriott International, Inc.
02.2013 - 10.2019
Paralegal Studies -
ESSEX COUNTY COLLEGE
Master in Family Law - Family Law
UASD UNIVERSITY
J.D. - Family Law
UASD UNIVERSITY
English as Second Language - English
APEC UNIVERSITY