Detail-oriented Automotive Technician with strong problem-solving skills and a commitment to customer satisfaction. Proven ability to manage complex issues and enhance service delivery.
Overview
4
4
years of professional experience
Work History
Automotive Technician
Jiffy Lube
05.2025 - 10.2025
Collaborated with team members to enhance service delivery and customer satisfaction.
Resolved customer inquiries via phone, email, and chat, ensuring timely assistance.
Managed complex customer issues, providing tailored solutions to improve retention.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Wheeled Vehicle Mechanic (91B)
US Army
03.2022 - 01.2025
Collaborated with team members to streamline repair processes, reducing vehicle downtime effectively.
Trained junior mechanics on best practices for diagnostics and repairs, fostering technical proficiency within the team.
Managed inventory of tools and parts, ensuring availability for timely repairs and maintenance tasks.