JHONSON BAKER
Summary
Dedicated Customer Service Representative with proven experience at COMCAST and Healthcare Solutions Inc, excelling in complaint handling and fostering positive client relations. Demonstrated ability to maintain calm under pressure, ensuring timely issue resolution and enhancing customer satisfaction. Skilled in detailed record-keeping and effective communication, contributing to seamless operations and improved service delivery.
Energetic and customer-focused with knack for problem-solving and effective communication. Possess knowledge of customer service principles and conflict resolution, coupled with strong interpersonal and organizational skills. Dedicated to delivering exceptional service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
COSTOMER SERVICE AGENT (PART TIME)
Healthcare Solutions Inc
03.2023 - 01.2025
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Customer Service Representative
COMCAST
01.2021 - 12.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
High School Diploma -
NORTH MIAMI SENIOR HIGH
MIAMI FLORIDA06-2014
Skills
- Patience and calmness
- Basic maintenance
- Stress tolerance
- Vehicle detailing
- Complaint handling
- Cross-selling and upselling
- Strong work ethic
Languages
French
Full Professional
Timeline
COSTOMER SERVICE AGENT (PART TIME)
Healthcare Solutions Inc
03.2023 - 01.2025
Customer Service Representative
COMCAST
01.2021 - 12.2023
High School Diploma -
NORTH MIAMI SENIOR HIGH
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