Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Gina Hernandez

Fort Worth,Texas

Summary

Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Service Manager

Chipotle Mexican Grill
10.2020 - Current
  • Assuming responsibility for day-to-day store operations.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Spearheaded crew training initiatives to deliver exceptional guest experiences.
  • Managed training programs and facilitated professional development for team members.
  • Oversaw the store's Profit and Loss (P&L) statements and financial performance.
  • Demonstrated leadership skills in overseeing a team of employees and ensuring efficient service delivery.
  • Proficient in managing customer interactions and resolving issues to maintain customer satisfaction.
  • Skilled in training new staff members and implementing operational procedures to streamline workflow.
  • Committed to upholding high standards of food quality, safety, and cleanliness.
  • Proven track record of achieving sales targets and meeting performance goals.
  • Dedicated to fostering a positive work environment and promoting teamwork among staff members.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved customer complaints in professional and timely manner.

Team Member

Salad And Go
04.2022 - 08.2022
  • As a regular crew member at Salad N Go, I am dedicated to delivering exceptional customer service while efficiently performing various tasks in a fast-paced environment. With a keen attention to detail and strong teamwork skills, I ensure that each customer receives high-quality food and service, contributing to the overall success of the team.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Sandwich Artist

Subway
09.2018 - 08.2019
  • Skilled in food preparation and sandwich assembly
  • Committed to providing excellent customer service
  • Maintains cleanliness standards to ensure a welcome environment
  • Thrives in fast-paced settings and excels in multitasking
  • Friendly and approachable demeanor contributes to positive dining experiences
  • Committed to upholding Subway’s reputation for quality and service excellent
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.

Education

High School Diploma -

Joliet West High School
Joliet, Illinois
05.2020

Bachelor’s Degree - Social Work, Substance use treatment

University of Texas At Arlington
Arlington, Texas
05-2025

Skills

  • Customer Service-5 years
  • Leadership-3 years
  • Organizational Skills- 3 years
  • Team leadership-3 years
  • Multitasking and organization-3 years
  • Problem-solving-3 years
  • Reliable and responsible-5 years
  • Employee training and development-3 years
  • Goal oriented-5 years
  • Staff management-5 years
  • Customer service management-3 years

Awards

Magna Cum Laude, Dean’s List Recognition, Maverick Academic Scholarship Recipient

Timeline

Team Member

Salad And Go
04.2022 - 08.2022

Service Manager

Chipotle Mexican Grill
10.2020 - Current

Sandwich Artist

Subway
09.2018 - 08.2019

High School Diploma -

Joliet West High School

Bachelor’s Degree - Social Work, Substance use treatment

University of Texas At Arlington

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