Jhordy Flores
Hyattsville,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Moby Dick Restaurant
Arlington, VA
01.2023 - 02.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Director
Chic-Fil-A
Springfield, VA
01.2017 - 11.2022
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Freedom High School
Woodbridge, VA07-2012
Skills
- Customer Relationship Management
- Distribution Management
- Sales
- Quality Management
- Business Administration
- Customer Retention
- Service Quality Improvement
- Expense Control
- Staff Supervision
- Staff Training and Development
- P&L Management
- Team training and development
- Budgeting and cost control strategies
- Administrative Skills
- Supervision and training
- Labor Cost Controls
- Staffing
- Employee Scheduling
- Budgeting and cost control
- Interpersonal Skills
Certification
ServSafe Certification.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
Moby Dick Restaurant
01.2023 - 02.2024
Director
Chic-Fil-A
01.2017 - 11.2022
ServSafe Certification.
High School Diploma -
Freedom High School
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