Jhoric De Guzman
San Francisco,CA
Summary
Highly motivated professional with a talent for mastering technology and embraces efficiency through direct line of communication. Effective change leader who promotes relationship building through cross pollination of departmental business systems. Promotes and engages all levels of staff through governance, supporting a shared environment. Positive influencer who collaborates with interdisciplinary teams of all levels of operational leadership. Successful history of delivering capital projects, accurately and under deadline. Experienced in leading multi-disciplinary teams in healthcare and union environment. Expert knowledge of project management, capital programs and strategic growth. Flexible and versatile. Thrives in deadline-driven environments. Excellent team-building skills.
Overview
24
24
years of professional experience
3
3
Certifications
1
1
Language
Work History
Operations Director
UCSF Health
San Francisco, CA
01.2012 - Current
- Oversight of Administrative operations with operational budget of $70 million dollars across support service lines
- Direct Managers(s), Supervisors on coordination of scheduled/un-scheduled maintenance activities related to hospital operations of UCSF Health hospitals and leasehold buildings
- Proactively identifies programs, initiatives, equipment that requires non-capital, capital budgeting
- Strategically forecasts and aligns costs associated to short and long term planning; modeling fiscal responsibility of departments across functional teams
- Confers with, and supports Infection Control, Regulatory Team, Hospital Senior Leadership, Environmental Health and Safety and Nursing Leadership to identify deficiencies, and determine appropriate corrective actions for remediation
- Directly responsible for development and implementation of Policy and Procedures that support UCSF Health Facilities and Support Services, and Environment of Care, collaborating with multi-disciplinary service line leaders
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations
- Negotiated favorable contracts with vendors for reduced costs and improved service quality
- Optimized staff performance by designing comprehensive training programs tailored to individual needs
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Manage daily operations while overseeing multiple locations to foster increased productivity
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Facilities Operations
UCSF Medical Center
San Francisco, CA
01.2006 - 01.2012
- Administrative management of support services staff (Hospitality/ Patient Technical Support Staff), utilization of equipment within Environment of Care
- Procurement and management of $11 million dollars of capital equipment for Perioperative department
- Monitor contract performance, support contract development, vendor management
- Operational oversight of constructing two new integrated operating rooms ahead of schedule and under budget, net savings of $13 million
- Successfully planned and collaborated with Design and Construction to complete two surgical suites, without cancellations or delays to surgery
- Provided design elements through Physician and Clinical input for both Mount Zion and Mission Bay hospital, addressing all clinical needs to support excellent care for patients.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and staff
Manager
Autotransfusion
San Leandro, CA
01.2000 - 01.2004
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor’s Degree - Business Administration And Management
Dominican University
San Rafael, CASkills
Strategic planning and execution
undefinedCertification
UCSF Leadership Academy
Timeline
Operations Director
UCSF Health
01.2012 - Current
Facilities Operations
UCSF Medical Center
01.2006 - 01.2012
Manager
Autotransfusion
01.2000 - 01.2004
Bachelor’s Degree - Business Administration And Management
Dominican University