JHOSELIN APONTE
Davenport
Summary
Detail-oriented HR and Benefits professional with a talent for organization and problem-solving. Experienced in managing employee wellness programs and benefits administration. Passionate about developing high-performing teams and continuously seeking new challenges to drive efficiency and innovation within HR functions.
Overview
7
7
years of professional experience
Work History
HR & Development - Benefits & Wellness Specialist
City Furniture
12.2022 - Current
- Manage and audit Leave of Absence (LOA) cases, including openings, maintenance, and closures.
- Administer insurance enrollments and corrections.
- Track and allocate resources for Benefits & Wellness programs.
- Generate reports for leadership teams and audit LOA claims.
- Prepare and update pending cases (elections, life events, work status).
- Communicate with payroll regarding insurance deductions and life event reports.
- Organize and track strategic meetings (Huddles, UU, Case Review).
- Evaluate and audit wellness reports, discount programs, and health initiatives.
- Maintain the database of employees enrolled in medical benefits.
- Oversee and process insurance bills for medical, dental, vision, life, and disability coverage.
- Review and update compliance reports for security training (KnowBe4).
- Audit and update benefit-related intranet pages.
- Track and analyze participation in wellness programs (Calm, Healthy You, Healthy CITY).
People Services Advisor
CITY Furniture
09.2021 - 12.2022
- Assist our internal customers with any HR related questions or inquiries
- Manage income inquiries through emails, calls and UKG and resolve them as quickly as possible
- Assisted with the People Services knowledge base implementation
- Assisted with the creation and implementation of the People Services scheduling system spreadsheet
- Helped the Benefits Team during events like Open enrollment and Nutrition Month and other benefits tasks
- Got cross trained with the Benefits Team
- Recognized as HR Top Performer in Q4 2021 within just 4 months in HR&D Department
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Showroom Customer Service Manager
CITY Furniture
11.2020 - 08.2021
- Came back to the showroom after furlough during COVID, only store to have back Showroom customer service manager back.
- Support Sales team with in-store issues, inventory and Credit memos.
- Resolved escalated customer inquiries and issues in-store and over the phone, providing high-level customer service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed store reports, including Credit Against Purchase, Open Audit, and Inventory Audit, maintaining concise documentation.
- Assisted in the creation and implementation of sales and phone schedules.
- Managed associates’ time cards and vacation/sick time requests using Kronos and UKG.
- Supported Sales Associates with order-related issues.
- Managed supply orders to ensure the showroom was well-stocked.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Customer C Representative and Warranty Specialist
CITY Furniture
06.2020 - 11.2020
- Answered customer calls, assisting with order-related issues and inquiries.
- Supported delivery drivers with order-related questions or issues over the phone.
- Promoted to Warranty Specialist within 3 months in Customer Care.
- Assisted customers with warranty-related issues and inquiries.
- Supported warranty repair technicians post-customer visits to ensure high-quality service.
- Ordered replacement parts for necessary warranty repairs.
- Met quality standards for the Customer Care and Warranty department in every call.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Showroom Customer Service Manager
CITY Furniture
08.2019 - 06.2020
- Resolved escalated customer inquiries and issues in-store and over the phone, providing high-level customer service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed store reports, including Credit Against Purchase, Open Audit, and Inventory Audit, maintaining concise documentation.
- Assisted in the creation and implementation of sales and phone schedules.
- Managed associates’ time cards and vacation/sick time requests using Kronos and UKG.
- Supported Sales Associates with order-related issues.
- Managed supply orders to ensure the showroom was well-stocked.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Sales Associate and Supervisor
WIRELESS OUTLET
12.2017 - 08.2019
- Sell electronic items such as cell phones, tablets, bluetooth devices and all accessories related to all electronics items like cases or screen protectors
- Welcoming every client and offered my help to assist them on finding the item that they needed
- Offer every client a full service by answering every question that they might have about the products
- Collect and Receive the payments from the clients
- Make sure that the display and all the merchandise were nice, clean, organized and distributed to attract the attention of customers
- Receive, count and organize the merchandise and the inventory
Education
Metallurgical Engineering -
UNIVERSIDAD NACIONAL EXPERIMENTAL POLITÉCNICA ANTONIO JOSÉ DE SUCRE (UNEXPO)
06.2017
HIGH SCHOOL -
Colegio Americano
07.2010
Skills
- Bilingual Spanish and English
- Positive attitude
- Excellent team work
- Self-motivated
- Professional bearing
- Proactive
- Detail oriented
- Meticulous in organization
- Proficient in Word
- Proficient in Excel
- Multi-task oriented
- Goal oriented
- Time Management
- Punctuality
- Planning Skills
- Problem solving mindset
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HR & Development - Benefits & Wellness Specialist
City Furniture
12.2022 - Current
People Services Advisor
CITY Furniture
09.2021 - 12.2022
Showroom Customer Service Manager
CITY Furniture
11.2020 - 08.2021
Customer C Representative and Warranty Specialist
CITY Furniture
06.2020 - 11.2020
Showroom Customer Service Manager
CITY Furniture
08.2019 - 06.2020
Sales Associate and Supervisor
WIRELESS OUTLET
12.2017 - 08.2019
HIGH SCHOOL -
Colegio Americano
Metallurgical Engineering -
UNIVERSIDAD NACIONAL EXPERIMENTAL POLITÉCNICA ANTONIO JOSÉ DE SUCRE (UNEXPO)
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