Jhoselin Natalia Soliz Rivas
Washington,DC
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards. Self-driven housekeeping room attendant seeking to leverage several years of employment in the hospitality industry. Offering excellent team management and training skills. Knowledgeable with the safe usage of cleaning materials. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Conscientious Housekeeping Room Attendant known for maintaining high standards of cleanliness and orderliness. Capable of managing multiple tasks simultaneously with speed and accuracy, ensuring timely completion of room assignments. Specialized in effective use of cleaning chemicals, operation of cleaning equipment, and adherence to safety protocols. Excels in time management, problem-solving, and adaptability, contributing to enhanced guest satisfaction and workplace efficiency.
Overview
2
2
years of professional experience
Work History
Housekeeper
Margarite
Washington, DC
07.2023 - 07.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sorted through trash bags for recyclable materials and organic waste.
- Cleaned up spilled garbage in the sorting area.
Housekeeping Room Attendant
Four Seasons Hotel
Washington, DC
07.2022 - 06.2023
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced dirty linens with clean items according to established standards of quality control.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Kept up-to-date records of items cleaned in each room.
- Communicated effectively with team members about daily assignments and task progress.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized supplies for use based on expected customer needs.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Inspected furniture for damage or stains in between guest stays.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Reported damage or theft of hotel property to management.
- Sorted and counted linens and organized in storage areas.
Housekeeping Room Attendant
Fairmont Hotel Vancouver
Washington, DC
04.2022 - 08.2022
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Followed safety procedures when using chemical cleaners and power equipment.
- Replenished room amenities according to established guidelines.
- Inspected all assigned rooms upon completion of cleaning duties.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated effectively with team members about daily assignments and task progress.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Education
GED -
The Next Step
Washington, DC02-2025
Skills
- Cleaning bathrooms
- Turndown service
- Energy conservation
- Vacuuming and sweeping
- Washing windows
- Sanitization procedures
- Mini-bar replenishment
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Housekeeper
Margarite
07.2023 - 07.2024
Housekeeping Room Attendant
Four Seasons Hotel
07.2022 - 06.2023
Housekeeping Room Attendant
Fairmont Hotel Vancouver
04.2022 - 08.2022
GED -
The Next Step
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