JHOSTAN PADRON
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Solar Electrician
Freedom Solar Power
Austin, TX
03.2025 - 02.2026
- Installed residential solar PV systems according to safety guidelines and NEC standards.
- Conducted troubleshooting and maintenance on photovoltaic systems to ensure optimal performance.
- Implemented quality control measures to enhance installation efficiency and reliability.
- Installed all DC and AC equipment including conduit, conductors, electrical panels/disconnects, interconnection, OCPD's, and commissioned inverters.
- Worked with Solaredge, Enphase, Sunpower, and SMA residential systems.
Customer Service Manager
Bank Of Queensland
Launceston, TAS
10.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded to customer calls and emails to answer questions about products and services.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Farm Hand
Biofarms Tasmania
Devonport
04.2020 - 06.2020
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
Education
Bachelor of Arts - Spanish Teacher Education
University Of Houston Victoria
Victoria, Texas01-2017
Associate of Arts - Spanish Teacher Education
Coastal Bend College
Beeville, Texas01-2014
High School Diploma - undefined
Refugio High School
Refugio, Texas01-2010
Skills
- Problem-Solving
- Service Recommendations
- Records Maintenance
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Decision-Making
- Customer Service
- Complaint resolution
- Team Building and Leadership
Languages
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Solar Electrician
Freedom Solar Power
03.2025 - 02.2026
Customer Service Manager
Bank Of Queensland
10.2020 - Current
Farm Hand
Biofarms Tasmania
04.2020 - 06.2020
Associate of Arts - Spanish Teacher Education
Coastal Bend College
High School Diploma - undefined
Refugio High School
Bachelor of Arts - Spanish Teacher Education
University Of Houston Victoria