Jhosuel De La Hoz Laguna
Chicago,IL
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Cantina
Chicago, IL
02.2024 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between staff members in a professional manner.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Processed weekly payroll information using appropriate software applications.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Trained new employees on company policies, procedures, and job responsibilities.
- Responded quickly and effectively to emergency situations as they arose.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Directed and led employees and team members on effective operations, methods and procedures.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Administrator
Restaurants on the Run
Bogota, Colombia
04.2018 - 07.2022
- Assisted with budget preparation and tracking of expenses.
- Compiled data from multiple sources into comprehensive reports for management review.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Supported departmental activities by providing clerical assistance.
- Compiled statistical data from various sources for analysis.
- Maintained filing system for important documents such as contracts and invoices.
- Updated databases with new employee information, job changes and terminations.
- Designed forms and templates to streamline workflow processes within organization.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Provided general administrative support to staff members.
- Conducted performance evaluations and recommended training programs for staff development.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Checked office stock to determine supply levels and maintain inventory.
- Ensured compliance with health and safety regulations within the office environment.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored budget expenditures and prepared financial reports for review by management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Skills
- Inventory Control
- Staff Development
- Quality Assurance
- Team Development
- Safety Compliance
- Schedule oversight
- Supply Ordering
- Hiring and Recruiting
- Inventory controls
- Policy administration
- Punctual and Reliable
- Scheduling expertise
- Mentoring and Coaching
- Staff Motivation
- Training and mentoring
- Operations Management
- Staff Training and Onboarding
- Flexible Schedule
- Cash Handling
- Opening and closing procedures
- Employee Training
- Energetic and Enthusiastic
- Schedule Management
Languages
Spanish
Professional
Certification
I would like to discuss in person
Accomplishments
I would like to discuss in person
Affiliations
I am a hardworking individual , that have great leadership skills , punctual, great work ethics,motivating, energetic and very organized in detailed on the days task. Ability to resolve problems in a professional and timely matter.
Timeline
Shift Manager
Taco Bell Cantina
02.2024 - Current
Administrator
Restaurants on the Run
04.2018 - 07.2022