Jhovan Louis-Jeune
Dorchester,MA
Summary
Adept at enhancing customer experiences and ensuring operational efficiency, I leveraged my strong work ethic and exceptional customer service skills at Chipotle and Brinks Security. Demonstrated ability to handle emergency situations and manage multiple tasks seamlessly, contributing to a safe and welcoming environment. Skilled in cash handling and guest engagement, I consistently meet and exceed employer expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Chipotle
03.2019 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Security Officer
Brinks Security
10.2012 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Overnight House Manger
Gavin Foundation
09.2015 - 11.2017
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Overnight House Manager
Gavin Foundation
11.2015 - 02.2017
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Education
Criminal Justice -
Roxbury Community College
Dorchester, MASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
Ltc certified
Microsoft certified
Timeline
Server
Chipotle
03.2019 - 10.2024
Overnight House Manager
Gavin Foundation
11.2015 - 02.2017
Overnight House Manger
Gavin Foundation
09.2015 - 11.2017
Security Officer
Brinks Security
10.2012 - 10.2022
Criminal Justice -
Roxbury Community College