Jhovana Arizy
Hempstead
Summary
Accomplished Direct Support Professional position enhancing client well-being and independence through effective behavior redirection and crisis intervention. Demonstrated leadership at McDonald’s, fostering high-performing teams and elevating customer satisfaction. Skilled in time management and client support, adept at driving significant improvements in care and service delivery.
Overview
2024
2024
years of professional experience
Work History
Direct Support Professional
DSP
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Summer Camp Staff Member
Percy Jackson Youth Center- SYEP
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
- Managed logistics of daily camp operations such as attendance tracking, meal coordination, and equipment inventory to maintain smooth routines.
- Built strong relationships with parents through regular updates on their child''s progress and participation at the summer camp.
- Led groups of children safely through variety of camp activities.
- Provided emotional support for campers in need, fostering resilience and helping them overcome obstacles throughout their time at the summer camp.
Intern
Northwell Health
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Manager
McDonald’s
04.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associates - Business Administration And Management
Nassau Community College
Garden City, NYHigh School Diploma -
Hempstead High School
Hempstead, NY06.2022
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Languages
English
Native or Bilingual
Haitian Creole
Full Professional
Timeline
Manager
McDonald’s
04.2021 - 10.2023
Direct Support Professional
DSP
Summer Camp Staff Member
Percy Jackson Youth Center- SYEP
Intern
Northwell Health
Associates - Business Administration And Management
Nassau Community College
High School Diploma -
Hempstead High School