JHOVANNA FLORES
Lake Elsinore,CA
Summary
Seeking a position within an established company where I can utilize my knowledge and develop new skills to grow within the organization.
Overview
10
10
years of professional experience
Work History
COLLECTOR
CREDIT UNION OF SOUTHERN CALIFORNIA
03.2021 - Current
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Handle outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Review for possible repossessions and sign them
LEGAL COLLECTOR
CONSUMER PORTFOLIO SERVICES
01.2019 - 01.2021
- Collect payments on past due car payments
- Create a Call customers using telephone Utilize computer systems to handle skip tracing
- Inform clients of current past and attempt to collect payment help
- Call debtor attorneys when necessary Prepare documents to be forward to attorneys to file motion with the court on high delinquent accounts
- Dealt with Chapter 7 and
- Chapter 13 and Pre bankruptcy accounts
- Ensure that all information on file is correct and record new commitment to repay debt
- Follow federal and state laws dealing with debt collection.
COLLECTIONS SPECIALIST
PACIFIC DENTAL SERVICES
01.2017 - 01.2019
- Collect payments on past due dental bills
- Create a list of people who have not made their payments
- Organize list according to severity of delinquency
- Call customers using telephone and automatic dialer
- Utilize computer systems to handle skip tracing
- Inform clients of current past and attempt to collect payment, review loan documents and offer assistance
- Ensure that all information on file correct
- Record new commitment to repay debt
- Follow federal and state laws dealing with debt collection.
COLLECTOR REPRESENTATIVE
VEROS CREDIT
11.2016 - 12.2016
- Collect payments on past due bills
- Call customers using telephone and automatic dialer
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Record new commitment to repay debt
- Follow federal and state laws dealing with debt collection
- And perform other duties as assign.
COLLECTOR REPRESENTATIVE
LOAN ME
10.2015 - 11.2016
- Collect payments on past due bills
- Call customers using telephone and automatic dialer
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Record new commitment to repay debt
- Follow federal and state laws dealing with debt collection
- And perform other duties as assign.
MEMBER SERVICES REPERSENTATIVE
MOLINA HEALTHCARE
01.2015 - 10.2015
- Provided customer Service to providers, members, on eligibility benefits, PCP change and pharmacy questions
- Coordinate transportation services and Face to Face interpreters for SPD and / or member with limited English skills Assist members with complaints/Grievances and authorization appeals Resolve billing issues for members
- Advise member of HEDIS
- Ensure that members receive their insurance benefit package, ID cards and provider directory.
COLLECTIONS SPECIALIST
WESTERN DENTAL CORPORATION
07.2013 - 01.2015
- Collect payments on past due bills
- Create a list of people who have not made payments
- Organize list according to severity of delinquency
- Call customers using telephone and automatic dialer
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment
- Review terms of sale or loan documents
- Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Set up repayment plans and new terms of sale
- Offer advice or refer customers to debt counselors
- Record new commitment to repay debt
- Follow federal and state laws dealing with debt collection
- Print reports for management.
SALES ASSOCIATE, CASHIER
05.2012 - 07.2013
- Greet customers and ascertain what each customer wants or needs
- Open and close cash registers, performing tasks such as counting money and balancing cash drawers
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Receive and process cash or credit payment
- Maintain records related to sales
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Ticket arranges and display merchandise to promote sales
- Prepare sales slips or sales contracts
- Place special orders or call other stores to find desired items
- Demonstrate use or operation of merchandise
- Clean shelves, counters, and tables
- Exchange merchandise for customers and accept returns
- Bag or package purchases and wrap gifts
- Help customers try on or fit merchandise.
SECRETARY AND PAYROLL
11.2010 - 01.2011
- EDGARS PROMOTION
- Managing diaries and making appointments
- Preparing and distributing papers and documents for meetings
- Taking minutes
- Dealing with post
- Drafting letters and other documents, such as
- PowerPoint presentations
- Maintaining filing systems
- Answering the phone and answering queries
- Making deposits of large amounts
- Accounts payable and payroll management.
Education
Criminal Justice
Fullerton College
Fullerton, CAHIGH SCHOOL DIPLOMA - undefined
FULLERTON HIGHSCHOOL
2009
undefined
REGIONAL OCCUPAYTION PROGRAM
2008
Skills
- Hedis /Hippa
- Bilingual
- Microsoft excel
- Adobe acrobat
- List one of your strengths
Timeline
COLLECTOR
CREDIT UNION OF SOUTHERN CALIFORNIA
03.2021 - Current
LEGAL COLLECTOR
CONSUMER PORTFOLIO SERVICES
01.2019 - 01.2021
COLLECTIONS SPECIALIST
PACIFIC DENTAL SERVICES
01.2017 - 01.2019
COLLECTOR REPRESENTATIVE
VEROS CREDIT
11.2016 - 12.2016
COLLECTOR REPRESENTATIVE
LOAN ME
10.2015 - 11.2016
MEMBER SERVICES REPERSENTATIVE
MOLINA HEALTHCARE
01.2015 - 10.2015
COLLECTIONS SPECIALIST
WESTERN DENTAL CORPORATION
07.2013 - 01.2015
SALES ASSOCIATE, CASHIER
05.2012 - 07.2013
SECRETARY AND PAYROLL
11.2010 - 01.2011
Criminal Justice
Fullerton College
HIGH SCHOOL DIPLOMA - undefined
FULLERTON HIGHSCHOOL
undefined
REGIONAL OCCUPAYTION PROGRAM