Jhovanna Mendez Chavez

Maintained high standards of customer satisfaction while handling significant cash operations.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Performed cash, card, and check transactions to complete customer purchases.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Increased patient satisfaction by addressing concerns promptly and professionally.
• Enhanced patient care by accurately recording medical histories and vital signs.
• Administered vaccinations according to protocol, contributing to community health initiatives.
• Maintained strict compliance with HIPAA regulations, safeguarding sensitive patient information at all times.
• Performed phlebotomy procedures, skillfully collecting blood samples for laboratory analysis.
• Improved efficiency within the practice by updating electronic health records accurately and timely manner.
• Implemented infection control protocols, ensuring a safe and clean environment for patients and staff.
• Obtained client medical history, medication information, symptoms, and allergies.
• Prepared, administered and documented medications under direction of licensed medical provider.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Measured patient pulse oximetry.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Operated register to process payments and collect cash payment for order totals.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.

• Facilitated precise translation of medical diagnoses and treatment plans.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
• Improved patient follow-up, reducing missed appointments through effective reminder calls.
• Enhanced patient experience by maintaining clean, organized reception area.
• Fostered welcoming environment, greeting patients warmly upon arrival.
• Supported positive patient experience by offering assistance with filling out health forms.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and transfer requests.