Jhovona Miller
Brooklyn
Summary
Customer Service Specialist with over 12 years of extensive expertise in enhancing customer engagement and satisfaction. Committed to maintaining a positive company image while delivering exceptional support and assistance to all customers. I am eager to develop new skills and enhance my career path with a company I can grow with.
Overview
12
12
years of professional experience
Work History
Front Desk Administrator
Northwest Child Care Center
11.2023 - 04.2025
- Proficient in maintaining accurate enrollment records and managing daily check-in and check-out procedures.
- Experienced in coordinating schedules for child care activities and ensuring smooth operations of the front desk.
- Proven ability to multitask effectively in a fast-paced, dynamic environment while maintaining attention to detail.
Call Center Lead
Spring Creek Towers
06.2021 - 10.2023
- Proficient in training and mentoring staff to ensure effective communication and problem-solving skills.
- Passionate about improving the resident experience through responsive and empathetic service.
- Committed to fostering a positive work environment that encourages teamwork and collaboration.
Video Repair Agent
Spectrum
02.2019 - 06.2021
- Experienced Video Repair Agent with a strong background in troubleshooting and resolving cable service issues efficiently.
- Proficient in using specialized tools and software to repair and optimize video signal quality.
- Track record of improving customer satisfaction scores through dedicated follow-ups and prompt repairs.
Branch Bank Representative
PNC Bank
08.2013 - 05.2018
- Proven track record in building and maintaining strong client relationships, leading to increased customer loyalty and retention.
- Experienced in processing transactions accurately and efficiently while adhering to banking regulations and policies.
- Strong ability to promote bank products and services, achieving sales goals and contributing to overall branch performance.
Education
Business Administration
Montgomery College
Rockville, MD08-2015
Skills
- Time Management
- Problem Solving
- Active Listening
- Data Entry and Documentation
- Task Management
- IT Support (Troubleshooting)
- Communication Tools (Email, Chat, Zoom)
- Typing Speed and Accuracy
- Multitasking
- POS System
Timeline
Front Desk Administrator
Northwest Child Care Center
11.2023 - 04.2025
Call Center Lead
Spring Creek Towers
06.2021 - 10.2023
Video Repair Agent
Spectrum
02.2019 - 06.2021
Branch Bank Representative
PNC Bank
08.2013 - 05.2018
Business Administration
Montgomery College