Jessica Highhouse
Atascadero,CA
Summary
Dynamic professional with extensive experience at Wynn Resorts, specializing in guest satisfaction and team coordination. Achieved a 95% satisfaction rating through enhanced service quality and effective conflict resolution. Proven ability to multitask and ensure seamless operations in high-pressure environments. Committed to delivering exceptional customer experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Associate
The Ropes Hurricane
08.2024 - 08.2025
- Harnessed climbers, sold waivers
- Scheduled appointments and maintained daily calendars for staff, reducing booking conflicts by 30%
- Pulled five-star reviews from every helicopter mom
Housekeeper
Cinderella Housekeeping
12.2023 - 06.2024
- Deep-cleaned five-thousand-square-foot homes
- Delivered personalized service to VIP guests, resulting in multiple commendations from hotel management
- No fingerprints, no complaints
Patient Care Coordinator
Johnson Family Dental
06.2022 - 11.2023
- Scheduled crowns, chased down insurance
- Maintained and updated medical records, safeguarding patient confidentiality and HIPAA compliance
- Talked kids into laughing gas
Hospitality Agent
Wynn Resorts
01.2021 - 05.2022
- Greeted and assisted an average of 150+ guests daily with check-ins, reservations, and inquiries, maintaining a 95% satisfaction rating.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness and issue resolution.
- Checked in high rollers, located missing diamonds
Health Unit Coordinator
Cedar City Hospital ER
07.2017 - 12.2021
- Charted labs, rushed stat orders, stocked crash carts
- Acted as liaison between nursing staff, physicians, and administrative departments to streamline communication
- Stayed calm under pressure
Direct Support Professional
Chrysalis
04.2018 - 11.2020
- Provided full caregiving including meds, showers, grocery lists, and safe rides to bingo
- Responded to crisis situations with calm and professionalism, following de-escalation techniques
- Implemented individualized care plans and behavior support strategies in collaboration with clinical teams
Server
Denny's
Cedar City
01.2016 - 04.2018
- Kept syrup refills flowing
- Handled guest complaints with professionalism and empathy, resolving issues and preserving brand reputation
- Promoted daily specials and loyalty programs, contributing to a 15% increase in repeat customers
Server
Denny's
Las Vegas
01.2013 - 01.2016
- Memorized forty specials, mixed cocktails without measuring
- Collaborated with kitchen and bar staff to ensure smooth communication and order accuracy
- Flipped tables every six minutes
Owner / Manager
Mid-State Fence
02.2009 - 06.2013
- Installed ornamental iron and cedar privacy fences for seven-figure homes
- Handled design, crew of four, all permits
- Cash flow positive every quarter
Education
BBA - Business Administration and Management
Santa Barbara Business Collage
Santa Maria, CA05-2013
High School Diploma -
Paso Robles High
Paso Robles, CA01-2003
Skills
- Active listening
- Reservation systems
- Team coordination
- Attention to detail
- Conflict management
- Cash handling
- Staff management
- Multi-line phone systems
- Training and mentoring
- Safety and security procedures
- POS systems
- Reservations management
- Empathy
- Problem solving
- Clear communication
- Patience
- Adaptability
- Multitasking
- Follow-through skills
- Customer service and support
- Conflict resolution strategies
- Service dispatching
- Office administration
- File management skills
- Guest satisfaction enhancement
- Time management techniques
- Hospitality service excellence practices
- Crisis management strategies
- Cross-selling services expertise
- Information protection protocols
Communication Skills
Delivered product information and resolved customer issues with clarity and professionalism, resulting in a 20% increase in satisfaction scores., Consistently recognized for attentiveness and empathy, leading to faster issue resolution and improved customer retention., De-escalated challenging situations with diplomacy and calm, maintaining brand reputation and customer loyalty., Composed concise, friendly emails and chat responses, reducing follow-up inquiries by 30%.
Affiliations
- Welding
- Go Kart Racing
- Fishing
- Family time
Accomplishments
Awarded $1000. giftcard for bringing in 5 star reviews every day since the day hired
Certification
- CPR
- Food Handlers Card
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Associate
The Ropes Hurricane
08.2024 - 08.2025
Housekeeper
Cinderella Housekeeping
12.2023 - 06.2024
Patient Care Coordinator
Johnson Family Dental
06.2022 - 11.2023
Hospitality Agent
Wynn Resorts
01.2021 - 05.2022
Direct Support Professional
Chrysalis
04.2018 - 11.2020
Health Unit Coordinator
Cedar City Hospital ER
07.2017 - 12.2021
Server
Denny's
01.2016 - 04.2018
Server
Denny's
01.2013 - 01.2016
Owner / Manager
Mid-State Fence
02.2009 - 06.2013
BBA - Business Administration and Management
Santa Barbara Business Collage
High School Diploma -
Paso Robles High
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