Jhuliana Aquino
South San Francisco,USA
Summary
Dynamic and compassionate customer service specialist with experience in caregiving, hotel front desk operations, and airline passenger support. Skilled in delivering high-quality customer care, handling inquiries, and assisting individuals in fast-paced environments with professionalism and empathy. Strong communicator and problem-solver with a consistent focus on improving guest satisfaction and creating positive, welcoming experiences.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist and Reservations
Hampton by Hilton
San Francisco, CA
01.2026 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
- Collected room deposits, fees, and payments.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Trained new reception staff on hotel policies and customer service standards.
- Developed strong relationships with guests, fostering repeat business through personalized service.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
Airline Customer Service Agent
United Airlines
San Francisco, CA
08.2024 - 11.2025
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Managed check-in processes using airline reservation systems to ensure smooth boarding procedures.
- Coordinated with various departments to resolve flight delays and cancellations, ensuring clear communication with travelers.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with team members to achieve high levels of performance in demanding situations.
Airline Customer Service Agent
Pacific Aviation
San Francisco, CA
07.2023 - 11.2025
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Managed check-in processes using airline reservation systems to ensure smooth boarding procedures.
- Coordinated with various departments to resolve flight delays and cancellations, ensuring clear communication with travelers.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Trained new staff on policies and procedures, fostering a knowledgeable and capable customer service team.
Private Companion Caregiver
Private Client
Sunnyvale, CA
06.2023 - 03.2024
- Provided personalized care to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Monitored clients' health conditions, documenting changes and communicating effectively with family members.
- Fostered strong relationships with clients, promoting trust and emotional support through active listening and empathy.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
Hotel Receptionist and Reservations
Landmark Grand Hotel
Dubai, UAE
07.2021 - 03.2022
- Coordinated room reservations using property management systems to optimize occupancy rates.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Implemented process improvements to enhance guest experience and operational efficiency.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Collected room deposits, fees, and payments.
Education
Higher Secondary Education - STEM
Sacred Heart Academy of Pasig
Philippines04-2020
Skills
- Administrative support
- Effective communication
- Decision-making
- Problem-solving abilities
- Strong adaptability
- Time management
- Teamwork and collaboration
- Computer skills
- Administrative skills
- Data entry
- Data confidentiality
- Multitasking Abilities
Languages
English
Tagalog/Filipino
Timeline
Hotel Receptionist and Reservations
Hampton by Hilton
01.2026 - Current
Airline Customer Service Agent
United Airlines
08.2024 - 11.2025
Airline Customer Service Agent
Pacific Aviation
07.2023 - 11.2025
Private Companion Caregiver
Private Client
06.2023 - 03.2024
Hotel Receptionist and Reservations
Landmark Grand Hotel
07.2021 - 03.2022
Higher Secondary Education - STEM
Sacred Heart Academy of Pasig