JHUNIOR RUISANCHEZ ESCARRA
Boynton Beach,FL
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments. Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.
Overview
4
4
years of professional experience
Work History
Lyft Driver
Lyft Inc.
Boynton Beach, FL
12.2021 - Current
- Transportation of customers to and from their desired destination.
- Providing exceptional customer service to passengers by being accessible, respectful, and courteous.
- Maintaining a clean and safe vehicle while providing 5-star driving service to riders.
- Successfully navigating the city using comprehensive local knowledge developed through years of personal experience in Texas, Pennsylvania, and Florida.
- Follow relevant safety regulations and state laws governing vehicle operation, and ensure passengers follow safety regulations.
UBER DRIVER
Uber Technologies Inc.
Boynton Beach, FL
12.2021 - Current
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Greeted customers and provided them with information about the rideshare service.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Responded to customer inquiries in a timely manner via phone or text message.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Used advanced driving techniques to better improve time management and safety.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Educated passengers on the rideshare app features, promoting a seamless experience.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Participated in ongoing training to improve driving and customer service skills.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Completed accident reports and delivered to supervisor.
- Notified dispatchers or company mechanics of vehicle problems.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
Amazon Flex Driver
Amazon
Boynton Beach, FL
12.2021 - 12.2023
- Inspected vehicles daily for mechanical items and safety issues and performed preventative maintenance when needed.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
- Maintained vehicle cleanliness inside and out, including fueling when necessary.
- Maintained valid driver's license, registration, and insurance documents according to local regulations.
- Managed multiple tasks simultaneously while keeping organized records of job activities.
- Promoted company services through positive interactions with customers both online and offline.
- Provided excellent customer service by responding promptly to inquiries and feedback.
- Ensured that all cargo was securely loaded and unloaded safely.
- Resolved customer complaints in a courteous manner while following established guidelines.
- Reported any incidents or accidents immediately to management as required by company policies.
- Adhered strictly to company policies and procedures related to customer service standards.
- Assisted customers with loading and unloading luggage upon request.
- Performed basic vehicle repairs when necessary such as changing tires or jump starting batteries.
- Communicated regularly with dispatch team regarding status updates or changes in schedule and route plans.
- Checked for accuracy of customer orders prior to delivery.
- Utilized GPS navigation systems effectively during trips as needed.
- Followed all safety protocols while on the road and adhered to traffic laws at all times.
- Completed necessary paperwork and documentation for deliveries.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Maintained delivery schedules without compromising safety.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Documented daily mileage, gas, and other data.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Maintained confidentiality of sensitive materials during transport.
- Utilized GPS and maps for efficient route planning.
Team Leader
Vida XL
Mount Pocono, PA
12.2021 - 12.2022
- Collaborated with other departments to ensure alignment of goals across teams.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Ensured compliance with all safety regulations in the workplace.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed strategies for problem solving and conflict resolution among team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw training and development programs to enhance team skills and knowledge.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Implemented strategic plans to enhance team performance and productivity.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Identified needs of customers promptly and efficiently.
- Audited company's legal documents to verify compliant policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- HEAVY FORKLIFT OPERATOR
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Loaded pallets onto trailers for shipment.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Collaborated with team members on various tasks related to storage and transport operations.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Checked shipments for damaged or incorrect items.
- Tied and secured loads to prevent shifting or damage to items.
- Transported material to correct locations and documented inventory changes.
- Reported safety and quality issues to management.
- Packaged, labeled and tagged goods before transfer.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Inspected lifts before use to prevent damage to goods.
- Used handheld scanners for warehouse management system compliance.
- Communicated with supervisor and other warehouse staff to coordinate work.
Team Leader
Proinlosa Energy
Houston, TX
03.2020 - 09.2021
- Collaborated with other departments to ensure alignment of goals across teams.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Managed conflict resolution within the team to maintain a positive work environment.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Driving forklift and moving products to work area.
- Inspecting machinery to determine the need for repairs and guaranteeing safety by performing regular maintenance.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Assessed company operations for compliance with safety standards.
RBT(Registered Behavior Technician)
TEAM BEHAVIOR
Boynton Beach, FL
2023 - 2024
- Adapted treatment plans according to the changing needs of each individual client.
- Communicated effectively with families about their child's progress in therapy sessions.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Implemented interventions outlined in behavior plans with precision and accuracy.
- Provided crisis intervention services when needed.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Implemented reinforcement strategies such as token economy systems or point systems to increase desirable behaviors while decreasing undesirable ones.
- Participated in team meetings to discuss client progress and plan further interventions when necessary.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
- Ensured safety of all individuals involved in the treatment process by implementing safety protocols.
- Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
- Performed functional assessments to determine the function of challenging behaviors exhibited by clients.
- Attended workshops and trainings related to Applied Behavior Analysis.
- Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
- Conducted training sessions for caregivers on effective implementation of behavioral strategies at home.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Implemented visual supports such as schedules, picture cards.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Assisted in the development of positive behavior supports within the classroom environment.
- Developed and implemented behavior intervention plans based on individualized needs.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Ensured safety protocols were followed at all times during therapy sessions.
- Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
- Maintained accurate records of all sessions conducted with students.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Assisted in developing home programs that support generalization across settings.
- Assisted patients improve social relationships and engagement.
- Developed basic strategies to promote patient safety, wellness and independence.
Education
RBT Registered Behavior Technician Certificate -
ABA4LOVE
Florida City, FL11-2023
HIGH POWER ELECTRICITY -
UCLV
SANTA CLARA, CUBA06-2012
High School Diploma -
ESPA
SANTA CLARA, CUBA06-2004
Skills
- Toilet training
- Transition planning
- Peer interaction
- Error Correction
- Individualized Education Plans
- Social Skills Development
- Data Collection
- Applied Behavior Analysis
- Behavior Intervention Plans
- Active Listening
- Behavior Observation
- Interdisciplinary Collaboration
- Teamwork and Collaboration
- Effective Communication
- Multitasking
- Interpersonal Skills
- Problem-solving abilities
- Problem-solving aptitude
- Excellent Communication
- Behavioral support
- Attention to Detail
- Organizational Skills
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Limited
Portuguese
Limited
Timeline
Lyft Driver
Lyft Inc.
12.2021 - Current
UBER DRIVER
Uber Technologies Inc.
12.2021 - Current
Amazon Flex Driver
Amazon
12.2021 - 12.2023
Team Leader
Vida XL
12.2021 - 12.2022
Team Leader
Proinlosa Energy
03.2020 - 09.2021
RBT(Registered Behavior Technician)
TEAM BEHAVIOR
2023 - 2024
RBT Registered Behavior Technician Certificate -
ABA4LOVE
HIGH POWER ELECTRICITY -
UCLV
High School Diploma -
ESPA