JI YAMACHIKA
FULLERTON,US
Summary
Professional administrative support specialist with over 20 years of customer service interaction, focus on accuracy and efficiency. Background includes handling various clerical responsibilities and contributing to smooth office operations. Team-oriented and reliable, consistently adapting to changing needs while ensuring high-quality results. Adept in office software, communication, and problem-solving.
Overview
20
20
years of professional experience
Work History
INSTRUCTIONAL AIDE
Fullerton School District
08.2022 - 02.2025
- Assist teachers with clerical tasks, enhancing classroom efficiency and supporting learning.
- Organize and label materials, improving accessibility and classroom aesthetics.
- Monitor exams, ensuring academic integrity and addressing student needs.
- Provide individualized support for special needs students, fostering inclusivity.
- Establish rapport with students and teachers, promoting a positive learning environment.
- Facilitated tailored support for students with special needs, promoting an inclusive learning environment and fostering meaningful educational experiences.
- Maintained classroom order by enforcing behavioral policies, leading to a more conducive learning atmosphere and improved student focus.
CLERICAL ASSISTANT I
Fullerton School District
11.2018 - 07.2022
- Greeted visitors professionally, enhancing reception experience and supporting office efficiency.
- Managed mail and deliveries, optimizing office operations and ensuring timely communication.
- Handled calls, scheduled appointments, and facilitated information flow for seamless office function.
- Verified visitor identities, issued passes, and maintained security compliance.
- Collaborated with personnel to resolve issues, supporting daily operations and improving workflows.
- Managed and updated student attendance records in PowerSchool, and communicated with parents and guardians regarding absences
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained confidentiality of sensitive family and student data, upholding trust and compliance with privacy regulations.
- Proficient in accurate cash handling and reconciliation.
- Maintained accurate records of visitor logs and sensitive data, ensuring compliance with privacy regulations and building trust.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
OFFICE MANAGER
Excel Weight Products
07.2013 - 04.2015
- Reduced aged receivables by proactively calling vendors about outstanding and past-due invoices, expediting collections.
- Entrusted with preparing accurate cash and check deposits for business accounts and the CEO’s personal banking, ensuring confidentiality and precision.
- Resolved customer queries, boosting satisfaction and retention, enhancing service quality.
- Processed invoices accurately, ensuring timely payments and financial compliance.
- Streamlined office supply management, reducing costs while maintaining stock levels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Care Representative - Call Center
Kelley Blue Book
08.2007 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Processed orders, renewals, and billing inquiries, ensuring correct account setup and payment handling.
- Resolved customer complaints and technical issues.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Adhere to scripted guidelines while exercising judgment to personalize interactions.
- Created departmental job aids to streamline training for new hires.
ASSISTANT FINANCIAL CENTER MANAGER
Washington Mutual Bank
04.2005 - 05.2007
- Led community outreach, generating new business and surpassing KPI and monthly sales goals.
- Recruited and trained team, enhancing branch efficiency and performance.
- Implemented call schedules, boosting customer engagement and referrals.
- Analyzed customer feedback to tailor service offerings, resulting in noticeable gains in retention rates and customer loyalty.
- Fostered a supportive team environment during peak hours, significantly enhancing customer service satisfaction and operational flow.
- Executed thorough audits and compliance training, ensuring the branch consistently met regulatory standards and maintained high audit scores of 95% and higher.
- Accountable for validating and securing incoming cash in the vault with meticulous attention to detail.
- Conducted comprehensive reviews and audits of loan applications before approval, ensuring every submission adhered to strict underwriting standards.
- Identified and resolved teller cash discrepancies by auditing drawers for overages and shortages.
Education
Psychology
Orange Coast College
Costa Mesa, CAHigh School Diploma -
John F. Kennedy High School
La Palma, CA06-1995
Skills
- Customer Engagement
- Administrative support
- Cash Handling
- Time and schedule management
- Account Management
- Telephone skills
- Data entry
- Teacher collaboration
LANGUAGES
Korean (Proficient), English (Highly proficient).
Timeline
INSTRUCTIONAL AIDE
Fullerton School District
08.2022 - 02.2025
CLERICAL ASSISTANT I
Fullerton School District
11.2018 - 07.2022
OFFICE MANAGER
Excel Weight Products
07.2013 - 04.2015
Customer Care Representative - Call Center
Kelley Blue Book
08.2007 - 05.2013
ASSISTANT FINANCIAL CENTER MANAGER
Washington Mutual Bank
04.2005 - 05.2007
Psychology
Orange Coast College
High School Diploma -
John F. Kennedy High School
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