Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ji-Youn Ann

Santa Clarita,CA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

23
23
years of professional experience

Work History

Owner

Belle Bakery Cafe
12.2015 - 06.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Chargeback Team Supervisor

BankCard Services
07.2013 - 12.2015
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.

Office Manager

1 Stop Translation USA, LLC
12.2009 - 07.2013
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Human Resources Team Manager

BankCard Services
01.2008 - 11.2009
  • Led employee relations through effective communication, coaching, training, and development.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Collection Officer

BankCard Services
04.2007 - 12.2007
  • Documented all daily collections and delinquent account activities by uploading information to company's database.
  • Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
  • Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.

Risk Management Compliance Monitoring Team Leader

BankCard Services
02.2003 - 02.2007
  • Visa/Master compliance work (monitoring, risk evaluation)
  • Provide and educate VI/MC regulation to customers
  • Process Retrieval/Chargeback (Credit Card disputes)
  • Underwriting New Account Application

Floor Manager

Sungshimdang Bakery USA Inc
12.2000 - 05.2002

English Teacher

Hong Ik Institution
11.1999 - 09.2000

Education

Bachelor of Arts - English Language And Literature

Chung Nam National University
Daejeon, Korea

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Timeline

Owner

Belle Bakery Cafe
12.2015 - 06.2022

Chargeback Team Supervisor

BankCard Services
07.2013 - 12.2015

Office Manager

1 Stop Translation USA, LLC
12.2009 - 07.2013

Human Resources Team Manager

BankCard Services
01.2008 - 11.2009

Collection Officer

BankCard Services
04.2007 - 12.2007

Risk Management Compliance Monitoring Team Leader

BankCard Services
02.2003 - 02.2007

Floor Manager

Sungshimdang Bakery USA Inc
12.2000 - 05.2002

English Teacher

Hong Ik Institution
11.1999 - 09.2000

Bachelor of Arts - English Language And Literature

Chung Nam National University

Similar Profiles

CREATE PROFILE
Ji-Youn Ann