Ji-Youn Ann
Santa Clarita,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
23
23
years of professional experience
Work History
Owner
Belle Bakery Cafe
Studio City, CA
12.2015 - 06.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Chargeback Team Supervisor
BankCard Services
Torrance, CA
07.2013 - 12.2015
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Office Manager
1 Stop Translation USA, LLC
Los Angeles, CA
12.2009 - 07.2013
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Human Resources Team Manager
BankCard Services
Los Angeles, CA
01.2008 - 11.2009
- Led employee relations through effective communication, coaching, training, and development.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Collection Officer
BankCard Services
Los Angeles, CA
04.2007 - 12.2007
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
Risk Management Compliance Monitoring Team Leader
BankCard Services
Los Angeles, CA
02.2003 - 02.2007
- Visa/Master compliance work (monitoring, risk evaluation)
- Provide and educate VI/MC regulation to customers
- Process Retrieval/Chargeback (Credit Card disputes)
- Underwriting New Account Application
Floor Manager
Sungshimdang Bakery USA Inc
Los Angeles, CA
12.2000 - 05.2002
English Teacher
Hong Ik Institution
Taejon, Korea
11.1999 - 09.2000
Education
Bachelor of Arts - English Language And Literature
Chung Nam National University
Daejeon, KoreaSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Belle Bakery Cafe
12.2015 - 06.2022
Chargeback Team Supervisor
BankCard Services
07.2013 - 12.2015
Office Manager
1 Stop Translation USA, LLC
12.2009 - 07.2013
Human Resources Team Manager
BankCard Services
01.2008 - 11.2009
Collection Officer
BankCard Services
04.2007 - 12.2007
Risk Management Compliance Monitoring Team Leader
BankCard Services
02.2003 - 02.2007
Floor Manager
Sungshimdang Bakery USA Inc
12.2000 - 05.2002
English Teacher
Hong Ik Institution
11.1999 - 09.2000
Bachelor of Arts - English Language And Literature
Chung Nam National University