Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jiachen Shen

Buffalo,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

14
14
years of professional experience

Work History

Pet Sitter

Parents Of Me/ Myslef
12.2021 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Gave medication to pets following guidelines from owners.

Babysitter

Parents
05.2010 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Guided school homework and read bedtime stories to support development.

Volunteer

Spooky/Not-So-Spooky Event
11.2022 - 11.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Tutor

National Honor Society
09.2022 - 12.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Taught students remotely using online video chat platform and other delivery channels.

Volunteer

Food Bank Volunteer
05.2021 - 08.2021
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Led group discussions and activities to meet different community needs.

Teacher's Assistant

Kingsview Middle School
09.2018 - 02.2019
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

Education

Bachelor of Science - Physics BS

SUNY At Buffalo
Buffalo
06.2027

High School Diploma -

Plainview-Old Bethpage/Jfk High School
Plainview, NY
06.2023

Skills

  • Group Assistance
  • Music Showcase Training
  • Customer Relations
  • Sales Expertise
  • Product Knowledge
  • Refunds and Exchanges

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working

Timeline

Volunteer

Spooky/Not-So-Spooky Event
11.2022 - 11.2023

Tutor

National Honor Society
09.2022 - 12.2022

Pet Sitter

Parents Of Me/ Myslef
12.2021 - Current

Volunteer

Food Bank Volunteer
05.2021 - 08.2021

Teacher's Assistant

Kingsview Middle School
09.2018 - 02.2019

Babysitter

Parents
05.2010 - Current

Bachelor of Science - Physics BS

SUNY At Buffalo

High School Diploma -

Plainview-Old Bethpage/Jfk High School

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Jiachen Shen