Jiah Ancrum
Boston,USA
Summary
Experienced in managing lease agreements and customer interactions within a retail environment, demonstrating strong organizational skills and attention to detail. Engaged with customers to clarify payment processes and fulfill lease agreements, contributing to overall customer satisfaction. Supervised groups of students in educational settings, implementing structured activities that promoted positive behavior and academic support. Collaborated with educators and parents to address individual learning needs, showcasing effective communication and conflict resolution abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Acceptance Now inside Bob's Discount Furniture
Boston, USA
08.2025 - Current
- I take care of lease agreements on furniture in Bobs discount store.
- I help people understand the payments they will be making.
- I help with fulfilling lease agreements and help w customer satisfaction.
- I'm looking for another job due to the way the management is.
Youth Program Facilitator
Boston's Bridge To Excellence
Boston, USA
09.2024 - 06.2025
- Supervised and engaged groups of 10-15 students in structured and unstructured activities during before and after school hours, ensuring safety and promoting positive behavior.
- Designed and implemented age-appropriate lesson plans, activities, and enrichment projects focused on academic support, social-emotional learning, and creative expression.
- Assisted students with homework and school assignments, reinforcing academic concepts and encouraging independent learning.
- Communicated regularly with parents and school staff to share student progress, address concerns, and support individual learning needs.
- Facilitated conflict resolution and positive peer interactions through modeling respectful communications and behavior.
- Collaborated with fellow educators and site supervisors to coordinate group activities, field trips, and special events.
- Provided basic first aid and followed emergency procedures as needed to ensure the safety and wellbeing of all participants.
Admin
H&R Block
Boston, USA
01.2025 - 04.2025
- Greeted clients in a professional and welcoming manner, ensuring a positive first impression and efficient check-in process.
- Managed multi-line phone system, directing calls, answering inquiries, and scheduling tax preparation appointments for multiple tax professionals.
- Verified client information, collected necessary documentation, and prepared tax files to ensure smooth workflow.
- Handled daily office operations, including mail distribution.
- Assisted with client communications, appointment reminders, and follow-up calls to support service completion and client satisfaction.
- Used H&R Block's proprietary software systems to update client records, check appointment availability, and relay status updates.
- Resolved scheduling conflicts and escalated complex client concerns to appropriate staff for timely resolution.
Restaurant Service Assistant
Five Iron Golf
Boston, USA
01.2022 - 05.2024
- Greeted guests promptly and warmly, managing waitlist and seating using reservation or POS systems.
- Maintained efficient table rotation and communicated wait times clearly to guests to ensure a smooth dining experience.
- Managed guest flow during peak hours, coordinating with servers and kitchen staff to minimize delays and optimize seating.
- Communicated with kitchen and waitstaff to ensure timely order delivery and resolve issues with accuracy or allergens.
- Assisted servers with clearing tables, refilling drinks, and resetting for new guests to maintain a clean, efficient dining area.
- Verified food items before delivery to guests, checking for proper plating, temperature, and modification requests.
- Visual communication.
After-School Teacher
Kidz to pros
Boston, Ma
09.2023 - 11.2023
- Developed and implemented engaging lesson plans, fostering an interactive learning environment that enhanced student participation.
- Mentored and trained new staff members, improving instructional delivery and classroom management techniques among the team.
- Organized and facilitated extracurricular activities, promoting teamwork and social skills among students in after-school programs.
- Collaborated with parents and educators to address student needs, ensuring a supportive and inclusive atmosphere for all participants.
Assistant Manager
Blaze Pizza
Boston, MA
04.2018 - 11.2023
- Supervised daily operations, ensuring optimal staffing levels and efficient workflow, resulting in improved team performance.
- Trained and mentored a team of staff members, enhancing their skills and contributing to a more effective service environment.
- Implemented inventory management procedures, leading to reduced waste and improved product availability for customers.
- Assisted in preparing high-quality pizzas by following standardized recipes, ensuring consistent taste and presentation.
- Maintained inventory levels by restocking supplies, contributing to operational efficiency and minimizing downtime during peak hours.
- Collaborated with team members to streamline kitchen processes, enhancing overall productivity and service speed during busy shifts.
Intern
Student Financial Service curry college
Milton, MA
09.2022 - 12.2022
- Assisted in processing student financial aid applications, ensuring compliance with institutional and federal regulations for accuracy.
- Coordinated communication between students and financial aid advisors, enhancing understanding of available funding options and deadlines.
- Streamlined documentation procedures for financial aid processes, improving overall efficiency and reducing processing time for applications.
- Developed and maintained an organized filing system for financial documents, facilitating easier access and retrieval for team members.
- Designed and implemented creative holiday decorations, enhancing office ambiance and fostering a festive atmosphere for staff and visitors.
- Coordinated with team members to plan and execute seasonal decoration themes, improving employee engagement and morale during holiday celebrations.
Guest Experience Associate
Franklin Park Zoo
Boston, USA
08.2021 - 08.2022
- Greeted Guest Upon entry with friendly, welcoming attitude, providing maps, daily schedules, and park information to enhance the visitor experience.
- Answered guest questions about animals, exhibits, feeding times and educational programs, promoting a safe and engaging learning environment.
- Responded quickly and professionally to guest concerns, complaints, or emergencies, escalating issues to supervisors or security when needed.
- Promoted zoo memberships, merchandise, and donation opportunities to support conservation efforts and boost revenue.
- Enforced zoo rules and safety guidelines to protect both guests and animals, especially around sensitive enclosures or restricted areas.
Retail Merchandiser
Sulfolk university bookstore
Boston
01.2021 - 03.2021
- Developed and implemented effective merchandising strategies to enhance product visibility and drive customer engagement.
- Analyzed inventory levels and sales trends, optimizing stock placement for improved sales performance and customer satisfaction.
- Trained and mentored new team members on merchandising standards and best practices, fostering a collaborative work environment.
- Developed and maintained organized displays, contributing to an inviting shopping environment that encouraged customer engagement.
- Implemented efficient restocking procedures, minimizing downtime and ensuring shelves remained well-stocked with best-selling items.
- Collaborated with colleagues to streamline checkout processes, enhancing transaction efficiency and reducing customer wait times.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
Central Transporter
Brigham and Women's Faulkner Hospital (BWFH)
Boston, USA
06.2018 - 08.2019
- I moved patients from one place to another in the hospital as well as specimens and taking patients throughout the different parts of the hospital including Dana Farber.
- Transported patients to and from various departments, ensuring timely arrivals and adherence to safety protocols.
- Maintained clean and organized transport areas, significantly enhancing operational efficiency and patient comfort.
- Assisted nursing staff in patient transfers, contributing to improved workflow and reduced wait times in critical situations.
- Reported equipment malfunctions promptly, facilitating timely repairs and minimizing disruptions to patient transportation.
Education
Bachelor's Degree - communications
UMASS Boston
Business Management -
Gordon College
Boston, MAHigh School Diploma -
Cathedral High School
Boston, MASkills
- Event promotion canvassing
- Upselling & Product recommendation
- Retail compliance procedures
- Integrity
- Office supply management
- Microsoft Outlook
- Retail inventory assessment procedures
- Content editing
- Youth organization childcare experience
- Science experiments for children
- Personal assistant experience
- Filling record-keeping & Document handling
- Basic Graphic design and knowledge
- Leadership & Team Collaboration
- Working with people with developmental disabilities
- QuickBooks
- Sales lead qualification
- Curriculum development
- Microsoft Word
- Adobe Creative Suite
- Conflict management
- Front Desk Receptionist & Office Coordination
- Working with mixed age groups
- Canvassing
- Animal handling
- Medical office experience
- Administrative experience
- Elementary school teaching
- Consultative selling
- Hi-Lo
- CRM software
- Heavy lifting
- School experience
- Adults
- Sports coaching
- Outdoor work
- Pizza experience
- High availability
- Account management
- ERP systems
- Customer interaction during outreach
- Media director experience
- Retail sales transactions
- Task prioritization
- Performing arts activities for children
- Managing retail teams - Largest retail team managed (More than 20 team members)
- Office management
- Passion for working with children
- Hospitality
- Collaborative teaching
- Bussing
- Specialty store experience
- Payment card processing
- Microsoft Office
- Clothing store experience
- Front desk
- Google Suite
- Google Docs
- Report preparation
- Working with middle schoolers
- Microsoft Excel
- Research
- Grocery store
- Public speaking
- Events management
- Guest relations
- Canva
- Mobile devices
- Individual consumer customer service
- Horticulture
- Kindergarten experience
- Food handling
- Screen printing
- Customer inquiry handling
- Kennel experience
- Animal care
- Customer relationship building
- Greeting customers
- Data entry
- Technical Proficiency
- Order fulfillment
- Order entry
- Client email correspondence
- Microsoft Powerpoint
- Filing
- Editing
- Branding
- Multi-line phone systems
- Inventory management
- Organizational skills
- Productivity software
- Photography
- Word processing
- Teaching
- POS systems
- Preschool experience
- Pricing
- Windows
- Calendar management
- Product placement
- Fast casual experience
- Infants
- Technology sales
- Payment reconciliation
- Cash register operations
- Writing skills
- Product launch canvassing
- Brand representation
- Final Cut Pro
- After-school program experience
- Closing sales
- Contracts
- Clerical experience
- Customer communication
- Professionalism
- Activity-based lessons (early childhood general education)
- Janitorial experience
- Field marketing
- Special education
- Restaurant experience
- Summer camp childcare experience
- Upselling
- Lease agreement management
- Customer satisfaction
- Staff supervision
Certification
- AED Certification
- First Aid Certification
- Child Development Associate Certification
- CPR Certification
- Teaching Certification
- Early Childhood Education Teaching Certification
- TWIC Card
- Infant & Toddler Certification
Languages
English
Timeline
Assistant Manager
Acceptance Now inside Bob's Discount Furniture
08.2025 - Current
Admin
H&R Block
01.2025 - 04.2025
Youth Program Facilitator
Boston's Bridge To Excellence
09.2024 - 06.2025
After-School Teacher
Kidz to pros
09.2023 - 11.2023
Intern
Student Financial Service curry college
09.2022 - 12.2022
Restaurant Service Assistant
Five Iron Golf
01.2022 - 05.2024
Guest Experience Associate
Franklin Park Zoo
08.2021 - 08.2022
Retail Merchandiser
Sulfolk university bookstore
01.2021 - 03.2021
Central Transporter
Brigham and Women's Faulkner Hospital (BWFH)
06.2018 - 08.2019
Assistant Manager
Blaze Pizza
04.2018 - 11.2023
Bachelor's Degree - communications
UMASS Boston
Business Management -
Gordon College
High School Diploma -
Cathedral High School