Jiah White
Hollywood,USA
Summary
Accomplished finance and sales leader with a successful history of driving significant growth at Madison Ford CDJR through strategic negotiation and exemplary interpersonal skills. Expertise in developing effective financial strategies, improving customer relations, and leading teams to consistently surpass sales targets. Proficient in CRM software, regulatory compliance, and enhancing operational efficiencies in competitive markets. A dedicated Financial Management professional skilled in accounting processes, oversight, compliance reporting, and a comprehensive understanding of AP/AR, budgeting, and contract administration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Finance Manager
Madison Ford CDJR
Madison, IN
05.2021 - 08.2024
- As Finance Manager, my main task was to maintain great relationships with the lenders with whom my company was signed.
- Knowing the lenders' finance programs and structures.
- Then, making final decisions about which lender would help our customers' needs, and also allowing me to maximize the deal for the company.
- Working closely with our General Sales Manager, my tasks would also include working closely with my sales team, making sure they had everything they needed to be successful.
- Meeting the customers and building morale, interviewing them for an easy ancillary product close.
- I was a very strong closer, and I was our sales closer.
- In finance, I also played an important role by offering and selling warranties and other auxiliary products from our providers.
- Throughout my time as Finance Manager, I kept my paperwork clean and compliant.
- I also trained all of our new sales hires.
- Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Developed financial models to support valuation, planning, and forecasting activities.
- Coordinated cross-functional teams to drive efficiency and effectiveness in financial operations.
- Evaluated and managed financial risks, implementing strategies to mitigate adverse impacts on the organization.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Analyzed competitors and market trends to facilitate business growth.
- Developed and implemented financial strategies to drive company growth and increase profitability.
Sales Representative
Madison Ford
Madison, IN
04.2009 - 05.2021
- My role as a salesman was to welcome new customers with a stellar introduction of myself and our dealership
- Making them feel welcomed and helping them with any of their automotive needs or questions
- Being knowledgeable about our products and being able to make the buying process as easy as possible
- Following up with customers periodically
- And always doing extra to make myself stand out from all of my competitors
- Analyzed customer feedback to improve products and services.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed key customer relationships to increase sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reduced process lags by training employees on best practices and protocols.
- Maintained accurate records of all sales and prospecting activities.
Hotel Manager
COUNTRY HEARTH INN
Madison, IN
07.2005 - 04.2009
- My duties included weekly scheduling of all employees.
- I also maintained the hotel's inventory, including all of our hotel's needs, office supplies, food, drinks, snacks inventory, and housekeeping supplies inventory.
- Hiring new team members and training.
- I occasionally worked as a night auditor.
- I also handled payroll.
- I was always on call to work the desk for employees who called in sick or didn't show up.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Delegated work to staff, setting priorities and goals.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Education
GED - Business
Madison Consolidated High School & Ivy Tech Community College
Madison, IN05.1997
Skills
- Sales Development
- Strategic Negotiation Skills
- Sales Expertise
- Prospective Client Outreach
- Strategic Account Coordination
- Sales Leadership
- Route One
- Vinsolution
- Automate
- CRM Software
- Strategic Business Development
- Salesforce Expertise
- Sales Upselling
- Dealership experience
- Hospitality Operations Experience
- Accommodations Expertise
- Management
- Hospitality Management
- Recruiting
- Payroll Processing Expertise
- Marketing Strategy Development
- Pricing Strategy Development
- Financial Documentation Expertise
- Strong Interpersonal Skills
- Microsoft Excel
- Direct Sales Experience
- B2B sales
- Telemarketing Expertise
- Customer Relationship Management Software
- Team Development
- Coaching Expertise
- Regulatory Adherence
Certification
- Driver's License
- Motorcycle License
Assessments
- Customer focus & orientation, Proficient, 10/01/24
- Food service: Customer situations, Proficient, 10/01/24
- Sales skills, Proficient, 04/01/21
Timeline
Finance Manager
Madison Ford CDJR
05.2021 - 08.2024
Sales Representative
Madison Ford
04.2009 - 05.2021
Hotel Manager
COUNTRY HEARTH INN
07.2005 - 04.2009
GED - Business
Madison Consolidated High School & Ivy Tech Community College
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