Jiale Liao

Chung Wang

01.2023 - 12.2023

Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Greeted customers and answered inquiries regarding menu items and specials.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
Processed customer payments and balanced cash drawers.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
Helped guests at tables when in need of assistance.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Passionate about learning and committed to continual improvement.

Summary