Jia Li

• Operational support for an international/domestic logistical company. Duties include: IT maintenance, supplies acquisition, Federal/State/City regulation compliance, and delivery/pick-up duties.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Managed full life cycle IT infrastructure support, executing custom server and PC hardware builds, operating system deployment, network configuration, and SQL database administration to ensure operational reliability.
• Diagnose and resolve hardware, software, and connectivity issues to maximize system availability and performance.
• Implemented software patches, system upgrades, and hardware maintenance across local workstation and server environments to maintain optimal performance and minimize downtime.

• Managed end-to-end Property Damage (PD) and Bodily Injury (BI) claims, ensuring strict compliance with California Department of Insurance Fair Claims Settlement Practices Regulations.
• Supervised claim files, audited adjuster performance, allocated workloads, trained new hires, and cooperated with in-house lawyers to handle litigations.
• Evaluated medical records, loss reports, and repair estimates, negotiating equitable settlements with claimants, attorneys, and third-party vendors.
• Applied problem-solving and mathematical analysis to establish accurate loss reserves, mitigating financial exposure.
• Carriers & Administrators: Infinity Insurance, David Morse & Associates, Bristol West / Coast National, ATI Claim Services, Professional Claims Services.

Front Desk and Medical Billing

Worked at UCI Social Science Department: administrative support for professors and other department heads.