Summary
Overview
Work History
Education
Skills
Timeline
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Jiali Zheng

Orlando,FL

Summary

Dynamic professional experienced in front-of-house operations within fast-paced dining environments. Skilled in service prioritization, exceptional communication, and conflict resolution, consistently ensuring customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Head Waitress

Hiro Japanese Restaurant
12.2024 - 01.2026
  • Independently manage front-of-house operations, handling most shifts without team assistance
  • Deliver high-quality customer service in a fast-paced, detail-oriented dining environment
  • Take and process customer orders with efficiency and accuracy, ensuring customer satisfaction
  • Manage cash and card transactions, maintaining accountability and attention to detail
  • Resolve customer concerns with professionalism and effective communication

Waitress

Lucky Cat Dim Sum
03.2024 - 12.2024
  • Entrusted with handling monetary transactions within the first week of employment
  • Demonstrated strong communication skills to resolve customer concerns and de-escalate conflicts
  • Proactively sought additional responsibilities upon completion of assigned duties
  • Consistently delivered high-quality customer service in high-volume, fast-paced environments

Education

Bachelor of Science - Aerospace Engineering

University of Central Florida
Orlando, FL
01-2028

Associate of Arts - Mechanical Engineering

University of North Florida
Jacksonville, Florida, FL
12-2025

Skills

  • Customer service
  • Food safety
  • Exceptional communication
  • Service prioritization
  • Sales techniques
  • Team management
  • Conflict resolution
  • Menu memorization

Timeline

Head Waitress

Hiro Japanese Restaurant
12.2024 - 01.2026

Waitress

Lucky Cat Dim Sum
03.2024 - 12.2024

Bachelor of Science - Aerospace Engineering

University of Central Florida

Associate of Arts - Mechanical Engineering

University of North Florida
Jiali Zheng