Jialing (Stephanie) Zuo
Irvine,CA
Summary
Goal-oriented & experienced sales operation manager with 8+ years of experience leading sales operation, customer success initiatives & optimizing supply chain & inventory management.
Distinguished experience in retail industries, and proven leadership abilities.
Expertise in developing and implementing sales strategies and processes.
Overview
8
8
years of professional experience
Work History
Sales Operations Manager
MW Polar
02.2022 - Current
- Lead team of 4 sales associates to develop and implement sales strategies to achieve company revenue targets for over 90 accounts
- Collaborate with cross-functional teams, including sales, marketing, accounting & import to align sales objectives, and optimize our service to customers
- Lead team to manage relationship with customers, provide outstanding customer service, address customer inquiries or issues promptly and effectively
- Optimize DCs inventory level control/management based on sales movement & projection, and oversee transfer activities
- Provide in-depth knowledge to the team including sourcing/procurement, global supply chain, sales meeting preparation & follow-up, sales/margin analysis, reporting, account review & daily customer service
- Optimize existing SOPs, set up and streamline new procedures for the team to follow through, and implement continuous process improvements to increase overall productivity
- Provide valuable insights for team's decision-making process, time management & task prioritization
- Conducted regular training sessions for sales associates' team on effective use of ERP system & reporting delivery
- Building up new system ERP page to improve the working efficiency and accuracy of the team
- Generate sales compensation plans to incentivize and motivate the sales & associate team
- Coordinate for customer tradeshow event & sales meeting preparation
- Lead team on all the sales related operation procedure, such as RFI & RFQ submission, live bidding etc.
Sales Associate
MW Polar
05.2016 - 02.2022
- Maintain existing business relationship, and develop potential new business by managing all internal aspects of customer accounts
- Manage over 10 mainstream grocery accounts, and supported sales team generated over 20% of total Polar sales
- Work with sales manager, regional sales, and brokers for sales meeting planning, including meeting materials preparation, pricing strategies proposal, products sampling/quality control, sales movement review and forecasting
- Analyze sales performance of each account, such as margin analysis, profit and loss analysis, business forecasting & sales budgeting
- Perform market research & coordinate internally with sales, procurement, import and operations teams on strategy dealing with potential risks
- Follow up on customer's sales performance, movement, and inventory level on regular basis
- Work on bidding projects from sourcing, products sampling, artwork/nutrition facts table/packaging design, quality control, vendor/freight forwarder negotiation, shipping schedule arrangement, to damage/loss control
- Price negotiation with factory, trucker, freight forwarder and steamship line for freight contract
- Prepare and attend company's and clients' trade shows/events, such as PLMA, ECRM, and company annual event
- Coordinate promotional programs, marketing campaigns and branding in order to drive sales, such as AD, TPR, Display, etc.
Education
Master of Engineering - Systems Engineering
Cornell University
Ithaca, NYBachelor of Science - Industrial and Enterprise Systems Engineering
University of Illinois at Urbana-Champaign
Champaign, ILSkills
- MS Office
- Six Sigma Black Belt Certification
- Supply Chain Management
- System Analysis, Behavior and Optimization
- Business development and planning
- Operations Management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Operations Manager
MW Polar
02.2022 - Current
Sales Associate
MW Polar
05.2016 - 02.2022
Master of Engineering - Systems Engineering
Cornell University
Bachelor of Science - Industrial and Enterprise Systems Engineering
University of Illinois at Urbana-Champaign
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