Jian Trujillo
Supervisor
Corona,NY
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
Work History
Supervisor
Vanguard/DHS
Manhattan, NY
07.2023 - Current
- Educated clients about mental health conditions, medications and self-care techniques.
- Counseled clients on available resources within the community that could help meet their needs.
- Collaborated with other service providers to ensure continuity of care for clients.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Residential Aide
Urban Rebound
The Bronx, NY
01.2023 - 06.2023
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted residents with daily living activities as designated in care plans.
- Provided close monitoring and observation of at-risk patients.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of residents.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
Supervisor
Exodus Transitional Community
Corona, NY
08.2021 - 12.2022
- Resolved resident complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Reviewed completed work to verify consistency, quality and conformance.
- Supervised overnight team functions and services for adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
- Maintained safe work and collaboration spaces for night employees and residents.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Case Manager
Exodus Transitional Community
Manhattan, NY
02.2021 - 01.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed and hired volunteers and staff.
Dive Tender
M&T Marine
Birmingham, AL
08.2019 - 08.2020
- Checked and maintained diving helmets, masks, air tanks, harnesses and gauges.
- Assessed diving equipment ahead of scheduled dives to verify proper functionality.
- Adhered to all safety protocols and stayed abreast of emergency procedures to provide skilled response in crisis situations.
- Listened carefully to dive plan details and asked appropriate questions to explore concerns and devise corrective actions.
- Achieved targets and prevented injuries by maintaining high level of composure in stressful situations and during intense dives.
- Repaired ships, bridge foundations and other structures below water line, using caulk, bolts and hand tools.
- Reported dive issues, equipment malfunctions and medical problems to supervisor after dives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved operations by working with team members and customers to find workable solutions.
Operator/Supervisor
Disney On Ice
Traveling Tour, USA
12.2018 - 12.2019
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Prepared inventory for shipment by attaching tags and labels.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Secured payments by following up with customers which disregarded promise to pay.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Developed exceptional security procedures to prevent theft and malicious activity.
- Worked with auditors to consistently comply with federal regulations.
Education
Automotive Tech -
Lincoln Technical Institute - Whitestone Queens
Whitestone, NY04.2024
Some College (No Degree) - Exterminator
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Processes and procedures
- Goal-oriented
- Experience in leadership
- Quantitative skills
- Handling Customer Complaints
- Sales Tracking
- Multitasking and Organization
- Team Building
- Recruitment and Hiring
- Handling Complaints
- Case Planning
- Community Outreach
- Relationship Building
- Home Visits and Inspections
- Resource Identification
- Performance Tracking
- Decision Making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor
Vanguard/DHS
07.2023 - Current
Residential Aide
Urban Rebound
01.2023 - 06.2023
Supervisor
Exodus Transitional Community
08.2021 - 12.2022
Case Manager
Exodus Transitional Community
02.2021 - 01.2022
Dive Tender
M&T Marine
08.2019 - 08.2020
Operator/Supervisor
Disney On Ice
12.2018 - 12.2019
Automotive Tech -
Lincoln Technical Institute - Whitestone Queens
Some College (No Degree) - Exterminator
Hostos Community College of The City University of New York