
IT Support and Telecommunications Specialist with 6+ years managing enterprise unified communications, VoIP systems, and mobile device infrastructure. Proven expertise in large-scale telecom migrations, Zoom administration, and tier 2/3 technical support across distributed retail environments.
Unified Communications: Zoom administration, Poly phones, vertical telecom systems
VoIP Platforms: RingCentral, Dialpad, Ooma, Citrix
Networking: TCP/IP, DHCP, DNS, LAN/WAN, VPN, wireless troubleshooting
Systems: Windows, Mac OS X, Active Directory, VMware
Tools: ServiceNow, Microsoft Office Suite, SharePoint, Exchange
Mobile Device Management: Zebra ONE device deployment and configuration