Jiana Copeland
Aurora
Summary
Seasoned professional with a robust background in athlete training and team management, notably at the University of Colorado at Boulder. Excelled in enhancing team performance by 30% through innovative coaching strategies and effective mentorship. Skilled in multitasking and verbal communication, adept at fostering strong relationships and driving goal achievement. Customer-oriented, strategic-thinking salesperson with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Overview
25
25
years of professional experience
Work History
Assistant Coach
University of Colorado at Boulder
BOULDER
08.2024 - Current
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Led team meetings to set goals, review progress, and address any team or individual concerns.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Monitored the academic progress of student athletes to ensure eligibility requirements were met.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Developed exercise regimens targeting individual athlete needs.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Organized community outreach and team-building activities to enhance team spirit and community presence.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
- Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
Customer Support Manager
ACP
DENVER
07.2022 - Current
- Reviewed and resolved issues to diminish product discrepancies
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Organized and maintained documents, files and records.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
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- Managed vendor relationships related to third-party services used by the company's customers.
- Directed and coordinated products, services and sales activities.
- Implemented process changes to streamline sales department workflow.
- Performed sales consultations and educated clients on products and services.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Supported sales team members to drive growth and development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Educated customers about products and services offered by the company.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Established strong relationships with decision-makers and influencers within client organizations.
Technical Support Specialist
Target
Aurora
11.2018 - 07.2022
- Documented and maintained detailed records of support requests, escalations, and actions taken
- Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat
- Reduced support calls by contributing self-help information, operating tips, FAQs, and technical solutions to common problems
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Special Needs Teaching Assistant
Cherry Creek School District
Aurora
03.2021 - 05.2022
- Provided individualized assistance to students with special needs or specific medical requirements
- Enforced administrative policies on behavior and social interactions in accordance with internal and regulatory guidelines
- Collaborated with teachers to design beneficial instructional plans and optimize use of classroom time
- Supported students in need of extra support with close mentoring and project assistance
- Consistently enforced administrative policies to keep the school environment fair for all students
- Required minimal oversight to complete job tasks
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
Marketing Assistant
IMG
Denver
06.2012 - 11.2014
- Assisted in venue planning, organization of sales conferences and meetings and guest speaker relations
- Helped develop and implement marketing campaigns focusing on customer acquisition and retention
- Measured and assessed customer and employee satisfaction
- Monitored industry statistics and followed trends in trade literature
- Directed and trained survey interviewers
- Reported on research findings through digital reports and face-to-face presentations to update project leaders on current data
Case Manager Specialist
Baden Street workforce
Rochester
01.2006 - 02.2012
- TABE Testing Administrator, Single and TANF families transition to Social Services, scheduling clients with appointments for WEP program (Work Experience Program)
- Promoted the organization within the community by giving talks, connecting with community members and solidifying partnerships
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Physical Therapist Technician
Highland Hospital
Rochester
07.2000 - 01.2011
- Cleaned and maintained patient exercise equipment and other office machinery
- Instructed, motivated and assisted patients in practice of exercises and functional activities
- Observed patients during treatments to compile and evaluate data, providing results to physical therapists in person or through progress notes
- Improved patient conditions by administering the prescribed active and passive therapeutic exercises
- Supported patients during their exercises and functional activities, providing instruction, motivation and safety assistance
- Provided gait training and assisted with the use of assistive devices to improve mobility and independence.
- Performed manual therapy techniques, such as massage, stretching, mobilization and manipulation and soft tissue mobilization.
- Asked patients to practice personalized exercises and monitor pain at home.
- Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
- Coordinated discharge planning, including referrals to other healthcare professionals and community resources as needed for continued care.
- Implemented therapeutic exercises and activities designed to improve mobility, strength, and coordination.
Education
MASTER OF SCIENCE - LEGAL STUDIES / SPORTS MANAGEMENT
Kaplan University-Western Oregon
Mammoth, OregonBACHELOR OF SCIENCE - PHYSICAL THERAPY
University of Rochester
Rochester, NySkills
- Generate reports
- Oversee fundraising
- Set organizational policies
- Creative thinking
- Planning
- Task prioritization
- Multitasking
- Research
- Teamwork
- Verbal communication
- Problem-solving
- Customer relations
- Motivation
- Athlete training
- Game strategy development
- Performance assessment
- Nutritional guidance
- Safety monitoring
- Team management
- Mentorship
- Event coordination
- Goal setting
- Communication skills
- Conflict resolution
- Time management
- Public speaking
- Sports psychology
- Coaching support
- Staff development
- Motivational leadership style
- Team bonding
- Coaching meetings
- Physical conditioning
- Practices management
References
References available upon request.
Timeline
Assistant Coach
University of Colorado at Boulder
08.2024 - Current
Customer Support Manager
ACP
07.2022 - Current
Special Needs Teaching Assistant
Cherry Creek School District
03.2021 - 05.2022
Technical Support Specialist
Target
11.2018 - 07.2022
Marketing Assistant
IMG
06.2012 - 11.2014
Case Manager Specialist
Baden Street workforce
01.2006 - 02.2012
Physical Therapist Technician
Highland Hospital
07.2000 - 01.2011
MASTER OF SCIENCE - LEGAL STUDIES / SPORTS MANAGEMENT
Kaplan University-Western Oregon
BACHELOR OF SCIENCE - PHYSICAL THERAPY
University of Rochester