Summary
Overview
Work History
Education
Skills
Timeline
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Jiana Knotts

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Dietary Aide

Novant Health
05.2023 - Current
  • Assess patients' dietary requirements and preferences and discuss them with dieticians to develop healthy menus and nutritional care plans.
  • Adhere to dietary restrictions by preparing menus based on patients' medical conditions, physical health, preferences, and distastes.
  • Maintain kitchen inventory by determining daily kitchen supplies and stock, and regularly checking stock levels.
  • Interact with residents on a daily basis by seeking feedback on their daily meals and incorporating suggestions to improve overall food quality.
  • Collaborate with the chefs, dieticians, and doctors in planning individual menus.

Billing Customer Service Representative

IQOR/Ameren Electric
04.2021 - 11.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Dietary Aide

Atrium Health Union
03.2020 - 01.2021
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.

Education

High School Diploma -

Forest Hills High School
Marshville, NC
06.2019

Skills

  • Program Improvements
  • Maintain Food Safety
  • Time Management
  • Serving and Delivery Support
  • Proper Storage Procedures
  • Positive Reinforcement Methods
  • Dietary Needs
  • Team Collaboration
  • Regulations Compliance
  • Dietary Restrictions

Timeline

Dietary Aide

Novant Health
05.2023 - Current

Billing Customer Service Representative

IQOR/Ameren Electric
04.2021 - 11.2022

Dietary Aide

Atrium Health Union
03.2020 - 01.2021

High School Diploma -

Forest Hills High School

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Jiana Knotts