Results-driven Sr QA Engineer with expertise in test plan development, defect tracking, and performance testing. Proven track record in CRM integration and Agile methodologies, ensuring high-quality software delivery.
Overview
32
32
years of professional experience
Work History
Sr QA Engineer
Vonage (Part of Ericsson)
Holmdel
04.2012 - Current
Designed and executed test plans for new product features and enhancements.
Utilized tools such as JIRA for defect tracking, GitHub for source code management, and deployment into test environments.
Google extension integration with CRMs such as Salesforce, Bullhorn, MS Dynamics, MS Office 365, Zoho, Zendesk, Sugar, NetSuite, Jobdiva, HubSpot, Clio, and ConnectWise.
QA Engineer III
Vonage
Holmdel
12.2006 - 04.2012
Executed functional, regression, performance, integration, and user acceptance testing.
Led voicemail migration project to enhance capacity.
Led Voice to Text project utilizing Nuance for scalability with machine learning and LoadRunner.
QA Engineer II
Vonage
Holmdel
12.2003 - 12.2006
Developed test plans and prepared test cases for software applications.
Executed manual and automated tests to ensure software quality and functionality.
Collaborated with cross-functional teams to identify and resolve software defects.
QA Engineer
Vonage
Holmdel
07.2003 - 12.2003
Device provisioning, firmware upgrade via configuration server.
Call processing, billing, and web interfaces, including house-developed customer relations management software.
QA Test Engineer
Fountain Technologies
Somerset
07.1994 - 10.1999
Conducted end-to-end testing of production processes for parts and software bundles.
Verified building procedures and sequences within the production line.
Managed desktops, laptops, multiprocessors, and hard drive servers during production.
Evaluated functions and performance of all products, including special orders.
Education
Bachelor of Science - Telecommunication Management
DeVry University
North Brunswick, NJ
06-2003
Skills
Test plan development
Defect tracking and management
Performance and load testing
CRM integration
Agile methodologies
Languages
Chinese (Mandarin)
Professional
Timeline
Sr QA Engineer
Vonage (Part of Ericsson)
04.2012 - Current
QA Engineer III
Vonage
12.2006 - 04.2012
QA Engineer II
Vonage
12.2003 - 12.2006
QA Engineer
Vonage
07.2003 - 12.2003
QA Test Engineer
Fountain Technologies
07.1994 - 10.1999
Bachelor of Science - Telecommunication Management